Find a way to solve them together so that they will

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find a way to solve them together, so that they will feel values and less likely to be wanting to find a new workplace. If they feel part of the team, they are more satisfied and likely to work for us for a longer period of time. Returning customers not satisfied with the changes Not everybody likes change. We have a lot of returning customers that might not like the changes we made and find it difficult to get used to the new menus and look of the restaurant, and might not return to us, so the restaurant would lose in sales. Likely Let them know about the changes in advance, by putting up flyers about the new look the restaurant will have and the kind of dishes we will be serving. Let customers know through newsletters. Restaurant failing Loss in revenue Unlikely Change our Page | 5
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to attract new customers marketing strategy, that is obviously not working. Offering discounts and creating a loyalty program could make up for the lack of new customers. Customers not satisfied with Uber Eats Bad reviews and feedback from customers Possible The only way to fix this would be to contact Uber Eats customer service, and ask them for a solution to the problem. Restaurant not making money Bankruptcy Unlikely At the end of the day, whether the restaurant will make money or not, it all comes down to how many customers we have. So this would align with our marketing strategy. A solid one will bring in customers, and this paired with a strategy to save the restaurant as much money as we can, could make up for the loss in revenue. Contingency plans: What alternate actions can we take if this plan isn’t working? Communication process: Relevant stakeholders include employees, investors, suppliers, customers, etc. The way to communicate the project varies based on the stakeholder. For the investors Page | 6
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and the owner, we will organise a meeting to explain to them, through a powerpoint presentation, the reasons behind this project and gather their feedback and insight. We will organise a staff meeting as well, where we will explain the gist of the plan and how the renovations will affect the employee's everyday work. We will let them know with enough advance to give them time to make a decision in whether they would like to stay with us or they feel it would be better for them to find a new job. As for our customers, whoever has given consent to be contacted through emails will receive a newsletter about the restaurant's closure due to renovations, and the new exciting opportunities we will create through this project. Training and Support: People are our most important asset in everyday operations. All staff members are valued and we want them all to be on the same page when it comes to this renovation and innovation project. We do understand that it will take time for everyone to be up to date which is why everybody will be trained to operate the new pos systems and computer before the restaurant re opening.
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  • Fall '19
  • Project Management, project manager, restaurant manager, Martina Troppina, Bunnyngton

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