JIT2 copyTask 1B TyndallTelecom.rtf

5 restoring operations after disruption to restore

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5. Restoring Operations after Disruption To restore operations after the disruption, the company needs to find its business continuity documents. These include the Business Impact Analysis, the Disaster Recovery Plan and the Business Contingency Plan. The damage assessment members of the disaster response team will do a damage assessment to get a clear picture of the extent of damage, the systems, plants, premises and datacenters as well as employees affected by the disruption. They give information about the damaged resources that need replacing and the ones that can still be salvaged. Using the BIA, the
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BUSINESS CONTINUITY PLAN 11 restoration team establishes the mission critical processes and functions in their order of priority. Extensive damage will call for the activation of the BCP, which is used to set up the secondary site where the mission critical processes and functions can be set up to carry on [Mic13] . At the secondary site, the company should connect to datacenters in order to restore business information used to run production and fulfill pending customer orders. As the critical processes run, the business focusses on restoring the main site to order. They use the disaster recovery plan to reconstitute all the sections of the business until everything is back in order. This may take days if the disaster is not too severe, to months if the business suffered a catastrophe such as war bombings or earthquakes. They refurbish the site, set up or recover information systems and facilities and restore or replace production plants. They should harden the systems and equipment such that they are better prepared to withstand future disruption. Once restoration is complete, the company now switches back to the primary site and decommissions the secondary site. They first restore the mission critical functions. They now effect communication to the various stakeholders. The employees are notified to resume work. Casualty employees such as those incapacitated and recuperating in hospital, or who died as aftermath to the disruption, are replaced either temporarily or permanently depending on their circumstance. This ensures that the business has manpower to continue. The business decides whether to hire temporarily to catch up on production and recover lost time. The business reaches out to its suppliers requesting them to resume delivery. It reaches out to clients informing them of resumption of activities, apologizing for delays and making the communication that prolongs business relations between them. Finally, it reaches out to the public with a press statement relaying the successful recovery and resumption of activities.
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BUSINESS CONTINUITY PLAN 12 References Commercially Sensitive Information and the Public Interest . (n.d.). Retrieved from Resource Governance: pter_3.pdf Department of Homeland Security. (n.d.). Crisis Communications Plan . Retrieved from Ready: Hiles, A. (Ed.). (2007). The Definitive Handbook of Business Continuity Management, Second Edition (2nd ed.). John Wiley and Sons. Price Waterhouse. (1992). System Management methodology. Whitman, M. E., & Mattord, H. j. (2013). Management of Information Security.
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  • Fall '14
  • Tyndall, Tyndall Telecom

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