Interrupting o Making decisions o Negotiating Stating and clarifying positions

Interrupting o making decisions o negotiating stating

This preview shows page 4 - 7 out of 11 pages.

Interrupting o Making decisions o Negotiating Stating and clarifying positions Bargaining Handling and resolving conflict NF2F GUIDED Pre-discussion online reading Language Functions for Interpersonal Communication and Workplace Interaction Watching and simulating interactions involving small talk in pairs NF2F NON-GUIDED Researching for additional information on Language Functions for Interpersonal Communication and Workplace Interaction Watching and simulating interactions involving small talk in pairs 4 F2F Interpersonal Communication o Context of Interpersonal Communication o One-to-one vs group communication Group discussion skills o Personality and conflict o Tone o Interpersonal communication styles Cooperative/collaborative versus confrontational Direct versus indirect Critical versus neutral Positive versus negative Casual versus formal o Confidence building o Problem solving skills o Listening skills o Negotiation skills o Decision making skills Considerations for Professional Interaction o Attitudes and Behaviour Appearance 2 1 2 5
Image of page 4

Subscribe to view the full document.

Nama Fakulti: Akademi Pengajian Bahasa Page 5 of 11 Tahun Mula: 2016 Nama Program: Tahun Semakan: 2017 © Hak Cipta Universiti Teknologi MARA Demeanor Reliability Accountability Competence Ethics Poise Etiquette Introduction to Assessment IV (Video Critique) Language for Writing Formal Emails NF2F GUIDED Pre-discussion online reading Considerations for Professional Interaction (Attitudes and Behaviour) Discussions on sample office emails Online instruction/consultation on Assessment IV Video Critique NF2F NON-GUIDED Researching and selecting video excerpts for Assessment IV Preparing for Assessments II & III Discussion Observation & Written Presentation (Email) 5 BLENDED LEARNING 1 Workplace Simulation In groups of 4, students are to attempt the Workplace Simulation situations provided by the resource team. While 2 students practise the Workplace Simulation situation, the other 2 will record the practice and evaluate the students using the given rubrics. This process is repeated with the other pair (peer evaluation). They will then upload the recordings on suitable media e.g. WhatsApp / YouTube / Google Drive. Students are to provide constructive criticism via suitable platforms e.g. WhatsApp / ilearn. Lecturers are encouraged to moderate the discussion. 0 4 2 6 NF2F GUIDED Pre-discussion online reading Interpersonal Communication Online instruction/consultation preparing for Assessment I
Image of page 5