NEUSTEL LAW OFFICES have been dedicated to protecting the intellectual propertyrights of businesses and inventors since 1998. Working with a diverse group of clients,from individual inventors to small businesses, government agencies and publicly tradedcompanies.As patent attorneys, they actively engage with clients and immerse themselves in theirbusinesses to understand, build and implement efficient patent and trademark strategiesthat add to their bottom-line."Glasscubes is going to save our law firm a significant amount of time with litigationmatters and provide our clients a higher quality legal service, at a lower cost to them (awin-win for everyone)." said Michael Neustel (U.S Patent Attorney, Neustel Law Offices)The ChallengeMichael explains, "I am a U.S. patent attorney and a software developer. Our patentlaw firm needed a document management solution for managing our litigation documents(we have a lot of PDF documents and we need to be able to identify, mark and searchthem easily). The current solutions in the legal industry are very outdated andcumbersome so we wanted an alternative solution that will make us more efficient."The Solution"After evaluating Glasscubes against other solutions the following advantages wereidentified", says Michael.OUTSTANDING CUSTOMER SUPPORT - Glasscubes provide OUTSTANDINGcustomer support! I cannot emphasize this enough. This is by far one of the best customersupport experiences I have ever had. Glasscubes has a sidebar communication interfacethat you basically enter into real-time chats with support people who are knowledgeableand prompt to address your questions. You can ask the simplest question and someonewill have a response to you typically within one minute - unheard of in today's supportworld. Compared to the other cloud-based services we tried, you will not experienceanything close to the level of support here!
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- Fall '19
- Document management system, Computer file, Patent attorney, a. Glasscubes