Public Relations Accounting Industrial Engineering Operations Maintenance Personnel Purchasing Distribution MIS Legal
Production and Operations Management –MGT613 VU © Copyright Virtual University of Pakistan 6 It is important to understand that productive system reflects both production as well as services systems. We also need to understand the important transformations through which a raw material is converted a value added end product or service. ¾ Physical--manufacturing ¾ Location--transportation ¾ Exchange--retailing ¾ Storage--warehousing ¾ Physiological--health care ¾ Informational--telecommunications Our discussion throughout the semester would focus on what is a Service and what is a Good? In our course of discussion, we will collect numerous examples to better understand that Workers working for creation of a product, manufacturing units are simultaneously working to create a service? So the statement that Services never include goods and goods never include services can never be true. Production of Goods vs. Delivery of Services • Production of goods – tangible output • Delivery of services – an action and reaction between the provider /deliverer of services and the demander of services, bank teller, hair stylist. • Service job categories – Government – Wholesale/retail – Financial services – Healthcare – Personal services – Business services – Education Percent Service Employment for Selected Nations Percent Service Employment for Selected Nations (Source not Authenticated) Country 1980 1987 1993 2000 United States 67.1 71.0 74.3 74.2 Canada 67.2 70.8 74.8 74.1 Pakistan 13.3 16.0 18.0 23.9 Japan 54.5 58.8 59.9 72.7 France 56.9 63.6 66.4 70.8 Italy 48.7 57.7 60.2 62.8 Brazil 46.2 50.0 51.9 56.5 China 13.1 17.8 21.2 40.6
Production and Operations Management –MGT613 VU © Copyright Virtual University of Pakistan 7 Stages of Economic Development in Pakistan Source of Service Sector Growth Pakistan is slowly but surely facing a change in its demographics, economics and more important social norms. This shift has often proven to be the source of service sector growth. ¾ Innovation Push and Pull theory e.g. Cash Management Services derived from products e.g. CD/Automobile/Video Rental Information driven services like finance brokerage services. ¾ Social Trends Aging of the population ¾ Increase in Life expectancy ¾ Two-income families, both the males and females of the family are working ¾ Growth in number of single people. Home as sanctuary Functions with in an Organization ¾ The Operations function consists of all activities that are directly related to production of a good or service. ¾ Operations function exist in services like healthcare, Police, Traffic, transportation, consultancy, food handling, restaurants etc. ¾ Operations function forms the core of all businesses.