They could simply have a coupon code at the top of their menu giving 25 of

They could simply have a coupon code at the top of

This preview shows page 4 - 5 out of 5 pages.

attempting to upsell, by cross selling, but it is such an aggressive approach. They could simply have a coupon code at the top of their menu giving 25% of breadsticks that, if a customer chose to use, could do so instead of being bombarded by pop up boxes. Not delivering on previously made promises is an aspect of providing poor customer service. This happens to me at work a lot. We have a sales team who promises customers that their menus can be built and put online within a day. It does not take long to build the menu, but there are other aspects that are out of my control that sometimes take several days to complete. Customers get extremely angry when I cannot deliver on a sales guys promise. The salesmen work on commission, so they will say anything to make a sale, even if it makes us look incapable. If the sales team was honest with the customer, they would still get the sale as customers do not need their site up that quickly.
Image of page 4
5 In order for a company to survive in the economy of today, businesses must provide exceptional customer service, or risk losing business to a competitor. By providing excellent performance, exceeding customer’s expectations and providing affordable services clients will remain loyal to their suppliers and continue to utilize their company when the need is warranted. References Harmelink, D., & Spain, J. (2014, August 25). The Supply Chain Impact - The Voice of the Customer . Retrieved from Tompkins Associates, Inc: - Forum/2014/ GetPresentation /5C-The-Supply-Chain-Impact-Voice-of-the-Customer Joel D. Wisner, K.-C. T. (2016, 2012). Principles of Supply Chain Management: A Balanced Approach. Boston: Centage Learning. Shoemaker, P. (n.d.). Inc.com . Retrieved from 5 Ways to Know What Your Customers Want Before They Do:
Image of page 5

You've reached the end of your free preview.

Want to read all 5 pages?

  • Winter '16

  • Left Quote Icon

    Student Picture

  • Left Quote Icon

    Student Picture

  • Left Quote Icon

    Student Picture