DSST Principles of Supervision study guide

A list of the general tasks or functions and

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 - a list of the general tasks, or functions, and  responsibilities  of a position. identical question  twice, back to back - it was a an example of a job specification- was answer Job specifications  – about the characteristics required of the employee – not the job itself, (not “duties”.) Job Summary  – Objective – short 3 or 4 sentences Job Duties  - Tasks  Technical skills  – hands on or trained skills Human Relations skills  – ability to get along with others, groups, etc Conceptual (Administrative) skills  – must be able to plan and control the work of people Type A personality  – impatient, excessively time-conscious, insecure about their status, highly competitive,  hostile and aggressive, and incapable of relaxation. Type B personality  - patient, relaxed, and easy-going Contingency theory & who developed it (Taylor)  - no "one best way" for leadership or organization Hot stove rule of discipline  = metaphor for feedback for positive discipline Whistle blower  - a person who alleges misconduct National Labor Relations Act (Wagner Act)  – Guarantee workers right to work in a group. Collective Bargaining  – occurs when an employee is represented by a union and they negotiate with  management over the terms of their labor contract. Unions & how supervisors relate  – Supervisors are considered the legal representative of the company what is  collective bargaining  Job enrichment  –(Vertical loading) an attempt to  motivate  employees by giving them opportunity to use range of  their abilities. Job enlargement  – (Horizontal loading) increases the number of tasks without changing the challenge 
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I9 Form  - The Employment Eligibility Verification  Form I-9  is a  U.S. Citizenship and Immigration Services  form. It  is used by an employer to verify an employee's identity and to establish that the worker is eligible to accept  employment in the United States. 3 Unity of command -vs- matrix  – know that Matrix has more than one possible manager where unity of  command has only one.
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