A. What percentage of services are covered by SLAs? B. Are service review meetings held on time and correctly minute? C. Are customer perceptions of service improving? D. How many services are included within the CMDB? Answer: D QUESTION: 415 Which of the following is NOT an element of Availability Management? A. Verification B. Security C. Reliability D. Maintainability Answer: A QUESTION: 416 124
Which of the following statements is TRUE? A. Physical copies of all CIs are stored in the DSL B. Release Management is responsible for managing the organization’s rights and obligations regarding software C. The DSL contains source code only D. A change may only be developed from non-definitive versions of software in the case of an urgent release Answer: B QUESTION: 417 Which of the following metrics would you most associate with the Service Desk? A. The number of high priority incidents occurring B. The support team which resolves the greatest number of problems C. The number of problems solved in a day D. The mean time between failure Answer: A QUESTION: 418 Potential benefits from managing IT Service Continuity are: 1. Lower insurance premiums 2. Fulfillment of mandatory or regulatory requirements 3. Reduced business disruption in the event of a disaster 4. Better management of risk and the consequent reduction of the impact of failure A. 2 and 4 B. 2, 3 and 4 C. All of them D. 1, 2 and 4 Answer: C 125
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- Fall '20