Hak Cipta Universiti Teknologi MARA Starting Highlighting content Engaging

Hak cipta universiti teknologi mara starting

This preview shows page 3 - 5 out of 5 pages.

© Hak Cipta Universiti Teknologi MARA Starting Highlighting content Engaging audience Closing o Giving and responding to opinions o Problem solving o Complaining o Making decisions o Justifying o Seeking clarification o Clarifying o Interrupting o Making decisions o Negotiating o Stating and clarifying positions o Bargaining o Handling and resolving conflict 4. Interpersonal Communication Context of interpersonal communication One-to-one vs group communication o Group discussion skills Personality and conflict Tone Interpersonal communication styles o Cooperative/ collaborative versus confrontational o Direct versus indirect o Critical versus neutral o Positive versus negative o Casual versus formal Confidence building Problem-solving skills Listening skills Negotiation skills Decision making skills 5. Considerations for Professional Interaction Attitudes and Behaviour o Appearance o Demeanor o Reliability o Accountability o Competence o Ethics o Poise o Etiquette Hierarchical relations (status and power) Professional etiquette Politeness o Respecting and acknowledging positions o Praising and congratulating
Image of page 3

Subscribe to view the full document.