The General Manager’s immediate supervisor has stated that he will seek a promotion to Chief soon. What do you think the supervisor would think about the Union President’s request for a meeting? Does the General Manager really have anything to be concerned about or does this situation fit in the “all in a day’s work” category? Is it believable that a CID investigator would share confidential and secret information with a friend, or does this strain the imagination? Discuss. If the scenario is true and most of the facts came out, would it discourage employees from using the agency’s tip line? Discuss. Teaching Notes General Discussion of the Case Elements
This case study provides supplementary material for textbooks and lectures on how management officials in both the public and private sectors can better manage and approach the difficult task of dealing with myriad ethical issues and disciplining employees. It focuses on the potential impact friendship may have on hiring practices and addresses the possibility that employees of organizational sections such as the CID may at times allow their loyalty to friends to encroach on their duties. At the same time, it also touches on fraternization, personal ethical standards, and proper reporting of work hours. The case study is appropriate for both college and university undergraduate and graduate classes in the areas of management, industrial psychology, labor-management relations, organizational behavior, etc. The training would also be valuable for management and union officials in the discharge of their everyday duties. It is appropriate for officials who are charged with the interpretation and applications of the terms of the CBA when attempting to settle workplace disputes. The case could also be utilized to supplement and enrich employee and management training programs in large and small organizations. Some Suggested Possible Answers to Discussion Questions If the General Manager did not have a number of skeletons in his closet he would not be concerned. In this particular situation he will most likely toss and turn at night thinking about the upcoming meeting. This type of request would probably indicate that the union official is making an initial effort to clarify the situation, before the union takes any official action. The official would request an opportunity to confer with the General Manager as a special favor. It can be assumed that the fat is already in the fire. The General Manager must respond. To avoid meeting with the union official is not acceptable, but the meeting can pose a number of potential problems. Perhaps the best solution would be for the General Manager to request that the meeting take place away from the work place over breakfast, lunch, or a soft drink. He should
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- Fall '17
- Rabia FAisal
- Management, General Manager Case Study