EXPANDED NETWORK In 2012 were expanding our network domestically and to new

Expanded network in 2012 were expanding our network

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EXPANDED NETWORK In 2012, we’re expanding our network domestically and to new international destinations. Our route map reflects these exciting new opportunities for Customers. RESERVATION SYSTEM REPLACEMENT To keep up with the evolution of the Southwest Airlines network, we intend to replace our reservation system. Our existing reservation system was developed for a simpler pricing system and more limited network than we have today. We intend to replace our existing reservation system with a system that would provide the ability to serve international destinations and would allow for other revenue management and Customer Service enhancements. Our reservation system replacement will be a multi-year project. Communities As we continue to integrate AirTran into the Southwest Family over the next few years, AirTran Employees will continue to be included in all com- munity outreach programs. For instance, Southwest Airlines and AirTran celebrated new Southwest Airlines service to Atlanta by painting a local recreation center in February 2012. As our family continues to blend, we are excited about more opportunities for us to also give back together in all the communities served by our united Company with a goal to increase our community involvement through volunteerism, donations, and par- ticipation on boards and with organizations. 1 Based on active, full-time equivalent Southwest Airlines and AirTran Employees as of Dec. 31, 2011.
2011 SOUTHWEST AIRLINES ONE REPORT™ 65 PEOPLE > SOCIAL MANAGEMENT APPROACH We emulate a Culture of LUV for our Stakeholders, treat our Customers like guests in our home, and give back to the communities we serve. We understand the powerful impacts that our Company can have on the social systems within which we operate. That is why we are passionate about Doing the Right Thing by our Stakeholders where we operate. We build longstanding relationships not only with our Employees but also with our Customers and communities and look for every opportunity to enhance these relationships for the betterment of all involved. We disclose information regarding our interaction with these groups through the following Global Reporting Initiative Disclosures on Management Approach. Labor Practices and Decent Work We encourage creativity and innovation, which, in turn, improves our operational effectiveness and Customer Service. Above all, we offer Employees the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Customer. LABOR AND EMPLOYMENT LAW COMPLIANCE Southwest Airlines recognizes and strives to adhere to all labor and employment laws wherever we operate, including those respecting freedom of association, privacy, and equal opportunity. Employees are the backbone of Southwest Airlines. Therefore, our approach to employment and labor practices is a critical strategy guided by our Executive Vice President and Chief People and Administrative Officer and our General Counsel Department, which includes a section devoted solely to labor and employee relations. We are committed to:

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