question asked during phase how can one ensure that IT will continually deliver

Question asked during phase how can one ensure that

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question asked during phase: how can one ensure that IT will continually deliver productivity benefits to firm Operation phase (post-implementation phase): phase during which value from IT-based productivity improvements are realised • consists of activities that stabilise the system for routine operations (corrective action, maintenance, support, system upgrades) IT UNIT LEVEL: MELIORATING Meliorating capability: firm’s ability to pursue absorptive capacity to strengthen the versatility of IT as the underlying platform through which productivity benefits can be delivered • phase in which firms accumulate technical and business domain insights to strengthen grounding capability two steps to achievement: 1) information and knowledge absorption for business support: useful data related to customers, partners, business operations 2) knowledge synthesis to extend IT’s locus of impact : using knowledge absorbed to discover new insights on how IT could extend locus of impact INTERNAL BUSINESS LEVEL: STRUCTURED IMPROVISING Structured improvising capability: firm’s ability to ensure regulated process improvements facilitated by IT three steps to achievement: 1) routinising the deployed IT in organisational business processes and work practices 2) detect opportunities for improvement, especially as business needs are ever evolving 3) improvise means of improving business processes (once detected) – iterations of improvising EXTERNAL BUSINESS LEVEL: CATALISED SYNERGISING Catalysed synergising capability: ability to ensure dynamic service enhancements monitor customer satisfaction in terms of visibility, seek opportunities to connect to new partners and customers by synergising existing systems, improve how data are exchanged with partners and customers to allow firm to further connect with partners and customers visibility: extent to which partner firms’ information/knowledge related to supply chain cooperation is visible to focal firm through inter-organisational IS 6. IMPLICATIONS AND CONCLUSION This paper’s framework: process framework that provides spatial and temporal perspectives for orgas to manage their IT adoption to achieve firm productivity CONTRIBUTIONS TO PRACTICE 1) important insights to policy planners and IT managers regarding impact of IT on productivity 2) enables to decide how to invest in IT, how to leverage capabilities, and whether copmplementary assets are needed LIMITATIONS 1) single case research method problem of generalisability or external validity
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Zoe Zwiebelmann Maastricht University IM Session 1
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