Refer to further information provided in the Section 7 “Evidence Guide & Checklists” of this guide. Communicate assessment information, plan and general rules Finalise & advise assessment schedule and conditions Conduct assessments as scheduled Collect evidence (student work) Make a decision on the quality of work submitted as per the criteria Complete the checklists for each assessment task Provide feedback and complete the competency record sheet Submit all the records to student administration for processing and filing
BSB20115 | BSBCMM201 Communicate in the Workplace & BSBITU203 Communicate Electronically Lear ner’s Guide | V 1.0 | Jan2017 Macquarie Education Group Australia Pty Ltd t/a Macquarie Institute | RTO Code 91305 | CRICOS Code 02657J Approved by: Quality Manager | Next Review: Dec 2017 Page 24 of 32 Competency evidence is information gathered from the completed student work (summative assessment tasks) that provides proof of competency. While evidence must be sufficient, the trainers/assessors must focus on the quality of evidence rather than the quantity of evidence. There are four rules of evidence that guide the collection of evidence. These rules, and other information, is provided under Section 5 (Assessment Plan) of this guide. Where a knowledge test or an examination is used as an assessment, model answers can be used to determine the outcomes. However, in the descriptive tasks, a variety of responses will be expected from the students based on; ▪ Students’ interpretation of the task ▪ Prior knowledge and work experience ▪ Type of organisation, work practices, processes and systems encountered by the candidate As such, a variety of correct answers can be expected and assessors must use their discretion in determining the outcome. For descriptive tasks, comprehensive assessment criteria are provided for each assessment task for this purpose. Assessment Tasks and Schedule The following assessments are planned for this unit; # Assessment Task/Activity Type Assessment Method 1 Client Interview: Service Complaint Individual Observation 2 Presentation: Privacy and Information Security Individual Observation 3 Response: Client Solution Individual Written These assessment tasks/activities have been described in detail in the following section. Task schedule to be advised by trainer/assessor based on the lesson and session plans.
BSB20115 | BSBCMM201 Communicate in the Workplace & BSBITU203 Communicate Electronically Lear ner’s Guide | V 1.0 | Jan2017 Macquarie Education Group Australia Pty Ltd t/a Macquarie Institute | RTO Code 91305 | CRICOS Code 02657J Approved by: Quality Manager | Next Review: Dec 2017 Page 25 of 32 6. Assessment Tasks Assessment Task 1: Assessment Task Client Interview: Service Complaint Schedule TBA Outcomes Assessed Performance Criteria: 1.1, 1.3, 2.1, 2.2, 3.1, 3.2, 3.3, 3.4, 3.5 Addresses some elements of required skills and knowledge as shown in the Assessment Matrix Description: This is a role play task in which the student will have to play two roles; one that of a client and the other as an IT Support Desk person.
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