going to happen in a way that they can understand and inform them of their next steps of the process. The final stage is to T hank the patient/family to show appreciation and to give a positive ending to the encounter (Studer, 2012). Quality Improvement Initiative Quality of care is essential in assuring patient satisfaction within health care organizations. Studies have proven that there is a connection between clients’ satisfaction and outcomes (Jahangir, Morris, & Sethi, 2013). In order to raise satisfaction scores an emphasis needs to be placed on the patients desires. Leaders are to decide the necessary areas of improvement needed and ensure all employees are on the same page in order for successful changes to occur. The structure-process- outcome model will be the selected for this initiatives success. Additionally, the health care quality model enhances the quality of care which helps enhance the organizations structure and processes and in turn can improve outcomes and satisfaction rates (Moore, Lavoie, Bourgeois, & Lapointe, 2015). Implementation Utilizing hourly rounding and the tool called AIDET (Acknowledge, Introduce, Duration, Explanation, and Thank you) will assist in attaining improvement initiatives. The AIDET model uses evidenced-based strategies to achieve positive outcomes and patient satisfaction (Studer, 2012). The hourly rounding enhances communication
between disciplines and the patient and enhances the patients’ outcomes, experience, and satisfaction (Allen, Reick, & Salsbury, 2016). The acknowledge phase focuses on communication (verbal and non-verbal) between patient and support system. The next phase is introduction which provides the audience with a purpose, title, and identifies who they are. Duration follows the introduction and it gives insight to wait/activity times and follow-up visits. The explanation phase gives a patient a clear understanding of what is going on and provides the steps the patient can expect to occur. Lastly, it is important to express gratitude the patient and/or their support system (Studer, 2012).
You've reached the end of your free preview.
Want to read all 6 pages?
- Fall '19
- Health care provider, Studer