- Create specific, measurable, achievable, relevant and in time goals (SMART GOALS) - Reinforce the team goals - Use brainstorm - Encourage team using communication processes and reinforcing the importance of goals. Areas for improvement: They don’t understand that goals are a clear reflection of the customer’s service expected of our team. Goals and purpose of this team are not clear Date: Manager’s Signature: Work environment Strengths: Team members always help each other. - Create weekly team workshops to promote fun and respect between the between, like a weekly lunch or fun day each month that the team would go catch up outside the work and meet themselves. KPI: How many people attended? Areas for improvement: We all enjoy working in this team. We show respect for our diverse backgrounds and talents. Date: Manager’s Signature: Conflict management Strengths: There are not enough information for detect strengths on this topic Areas for improvement: When we have a disagreement, we are tactful and considerate. Conflict is dealt with openly and honestly. We all feel comfortable speaking up if we disagree - To feel more confortable solving conflicts and disagreements, they have top be encouraged to do so with a conflict BSBWOR502 Assessment 2 Version: v18.0 Page 27 of 30 Developed by: Nortwest Pty Ltd Approved by: QAM Issued: June 2018 Review: June 2019
BSBWOR502 Assessment 2 Version: v18.0 Page 28 of 30 Developed by: Nortwest Pty Ltd Approved by: QAM Issued: June 2018 Review: June 2019
Appendix C – Implementation Plan Version Implemented By Revision Date Approved By Approval Date Reason 1 Gabriela 30/08/2018 Larissa 30/07/2018 This plan was approved in order to increase Team Effectiveness. 2 Gabriela 30/09/2018 3 Gabriela 30/10/2018 4 Gabriela 30/11/2018 BSBWOR502 Assessment 2 Version: v18.0 Page 29 of 30 Developed by: Nortwest Pty Ltd Approved by: QAM Issued: June 2018 Review: June 2019
Checklist: Assessment Task 2 ‒ Project You will be assessed for the following Portfolio of Evidence. Spend a few moments checking that you have completed these before moving on to the next part of the assessment: Task Portfolio of Evidence 1 Part 1 – Team Effectiveness Improvement Plan Completed the Team Effectiveness Analysis (completed Appendix B) For each category list one strength of Greg’s team and two areas for improvement. KPIs to improve team effectiveness Uploaded Team Effectiveness Analysis in LEARN 2 Part 2 - Implementation Plan Recommendation to improve team performance An action plan including 5 tasks; 2 expected outcomes, 3 KPIs; 3 goals. Implementation control Strategies to support team members with the implementation Upload Implementation Plan (in Appendix C template) in LEARN 3 Part 3 - Team Policy and Procedure Strategies to involve the team in planning, decision making and operations of the team Feedback to the team in regards to their input and performance Complaints and conflict resolution processes Management’s support the team in regards to work performance issues A communication plan
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