Advice is available on many areas of business that could relate to operational planning and
the implementation of operational plans. Use a search engine to find information on any
In an educational sense, coaching generally refers to a one-on-one relationship but can also apply
to a team, such as a coach for a sales team. The coaching can be facilitated by you, a designated
staff member or contracted to an external person. This person engages with employees, provides
training, observes performance and provides feedback to achieve the desired outcomes.
Some tactics used by coaches of sporting teams are also useful for managers in the workplace.
Assuming a coaching role can be an effective strategy at both an individual and team level. The
sports arena is similar to the workplace in that a team needs to be selected and trained well, there
is always a goal and a plan of attack, and there is a lot to be learned along the way.
Helping individuals perform at their best and motivating them to succeed and achieve their goals
is what sporting coaches do every day. Yet coaching also works well in the workplace and many
managers and team leaders would do well to think of themselves as sporting coaches, striving for
their team to achieve their goals.
A comprehensive book on coaching and mentoring by Nigro, which includes case studies, may be
Nigro, N 2008,
The everything coaching and mentoring book: increase productivity, foster talent,
and encourage success,
F+W Publications Inc., Avon, MA, USA.
Techniques used by sports coaches that may be useful in the workplace include:
helping and encouraging team members to be an expert or 'pro' at what they do
setting goals for individuals that are unique to that person and reflect their abilities and
using collaborative techniques that give team members some control over the way things are
done and a sense of ownership in the process