System errors d software errors 48 what is the

System errors (d) Software errors
48. What is the difference between a technical and a sociotechnical
system?
 Technical computer-based systems
 Systems that include hardware and software but where the operators and operational processes are
not normally considered to be part of the system. The system is not selfaware.
 Example: A word processor used to write a book.
 Socio-technical systems

 Systems that include technical systems but also operational processes and people who use and
interact with the technical system. Socio-technical systems are governed by organisational policies and
rules.
 Example: A publishing system to produce a book.
Technical systems include hardware and software components but not procedures and
processes. Sociotechnical systems are self-aware and include defined operational
processes and procedures. People are an inherent part of sociotechnical systems .
49. What are the principal systems re-engineering activities?
50. List four important factors used to assess applications for evolution.

~Test data,
~Personnel skills