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20.Which of the following is NOT a correct statement dealing with a salesperson who wants to close more business? A. ask for the order and be quietB. avoid asking for the order more than twice so prospect will not be offendedC. take into consideration the customer's point of view in everything he does and saysD. tailor his close to each prospectE. believe he can close the sale successfully21.Which of the following rules is NOT included on the text's list of twelve keys to successful closing? 22.Which of the following statements about the key to successful closing is true yet counterintuitive? 23.When Michelle treats her prospects with respect and consciously seeks a win-win situation, what is she doing? 24.Duarte returned to head office and was very proud of a recent deal. He managed to convince a prospect to pay full price for a product, knowing that he could have discounted the price marginally for this long-term customer. He said the following to his manager; "I won, he lost!" How would you describe Duarte's behaviour? A. AggressiveB. EmpatheticC. SympatheticD. AssertiveE. Self-confident25.A salesperson says to her prospect, "I would like to show you how our product will help you be successful." What is the salesperson doing? 26.During the closing process, a car salesperson asks the customer the following question: "Would you like a 3 or 5-year extended warranty with your new purchase?" Which specific closing technique is this salesperson using? Downloaded by Ella Lee ([email protected])lOMoARcPSD|4701281