When did she do it Over what period of time How did she do it What was the

When did she do it over what period of time how did

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When did s/he do it? Over what period of time? How did s/he do it? What was the outcome? Other relevant comments/evidence: HA_SITHRM003_Learner Workbook V2.0_7/12/2017
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P a g e | 77 17. Understand how to provide recognition and rewards for team achievements. Providing recognition and rewards may entail: Acknowledgment of individual good performance to the whole team Informal acknowledgment Presentation of awards Providing financial incentives Written reports to management Offering flexible hours Offering time off Taking employees for a meal or arrange a party Providing gifts. Type of observation/evidence: What did the learner do? When did s/he do it? Over what period of time? How did s/he do it? What was the outcome? Other relevant comments/evidence: 18. Prepared and documented clear and articulate team plans. Team plans should demonstrate: Who is scheduled to work Where employees are expected to work Employee responsibilities Expected tasks of employees Type of observation/evidence: What did the learner do? When did s/he do it? Over what period of time? How did s/he do it? What was the outcome? Other relevant comments/evidence: HA_SITHRM003_Learner Workbook V2.0_7/12/2017
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P a g e | 78 19. Overcame communication barriers in providing effective support and motivation to a team. Effective support and communication may involve: Helping them to overcome problems Providing advice Reminding them of team and organisational objectives Providing feedback Type of observation/evidence: What did the learner do? When did s/he do it? Over what period of time? How did s/he do it? What was the outcome? Other relevant comments/evidence: 20. Ensured activities and initiatives important to team development are integrated into own work planning. Activities and initiatives may include: Workshops Meetings Seminars Social events Training sessions Type of observation/evidence: What did the learner do? When did s/he do it? Over what period of time? How did s/he do it? What was the outcome? Other relevant comments/evidence: HA_SITHRM003_Learner Workbook V2.0_7/12/2017
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P a g e | 79 21. Monitored individual or team performance demonstrating a range of leadership and management roles. Learners should demonstrate at least four of the following: Decision making Delegation of tasks Information provision Provision of feedback Motivation through recognition and rewards Planning and organising Type of observation/evidence: What did the learner do? When did s/he do it? Over what period of time? How did s/he do it? What was the outcome? Other relevant comments/evidence: 22. Sought and responded to feedback from team members in line with organisational goals and policies. Feedback should be in relation to: Allocation or performance of work Effectiveness of communication within team, between other teams or within organisation Efficiency or deficiency in workplace practices Type of observation/evidence: What did the learner do? When did s/he do it? Over what period of time? How did s/he do it? What was the outcome? Other relevant comments/evidence: HA_SITHRM003_Learner Workbook V2.0_7/12/2017
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P a g e | 80 Assessor’s checklist This should be used by the trainer/assessor to document the learner’s performance during observations/demonstrations, as relevant to the performance criteria of this unit. Indicate in the table below if the learner is deemed satisfactory (S) or not satisfactory (NS) in the observations or if reassessment is required.
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