About Assignment Skills Expertise Codes and Weighting Factors 99 Scenario for

About assignment skills expertise codes and weighting

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About Assignment Skills, Expertise Codes, and Weighting Factors 99 Scenario for Using Assignment Skills 101 Associating Skills with Employees, Positions, and Organizations 101 Example of Using Assignment Skills in Assignment Rules 103
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Contents Siebel Assignment Manager Administration Guide Version 8.1, Rev. A 5 Process of Defining Criteria Values as Skills with Expertise Codes and Weighting Factors 104 How Siebel Assignment Manager Balances Workload Among Candidates 108 Process of Defining Assignment Workload 109 Creating Assignment Workload Distribution Rules 110 Applying Assignment Workload Distribution to Employees, Positions, and Organizations 112 About Assignment Policies 114 Process of Defining Assignment Policies for Dynamic Assignment 115 Deactivating Assignment Policies to Disable Dynamic Assignment 117 Chapter 6: Basic Configuration for Siebel Assignment Manager About Performing Basic Configuration Tasks for Siebel Assignment Manager 119 About Siebel Assignment Manager Object Types 121 About Siebel Assignment Manager Object Type Hierarchy and Relationships 123 About Assignment Objects 125 Configuring Assignment Objects 126 Configuring Assignment Object Properties 126 Configuring Assignment Objects for Interactive Assignment 128 Enabling Assignment Objects for Skills 131 Example of Enabling an Assignment Object for Skills 132 Viewing Predefined Skills 133 Process of Creating Assignment Criteria for Use in Assignment Rules 134 Creating Assignment Attributes 134 Enabling Assignment Attributes for MLOV 137 Mapping Assignment Attribute Columns to an Assignment Object and a Workflow Policy Component Column 138 Creating Assignment Criteria 140 Creating Assignment Criteria Attributes for Assignment Criteria 142 Using a Single Criterion for Multiple Assignment Objects 145 Example of Using a Single Criterion for Two Assignment Objects 147 Creating a Workflow Policy Component Using the Account and Opportunity Assignment Objects 148 Mapping the Opportunity Workflow Policy Component to the Opportunity Lead Contact Assignment Criteria 149 Mapping the Account or Opportunity Workflow Policy Component to the Lead Quality Code Assignment Attribute 149 About Inactive Workflow Policy Components for Siebel Assignment Manager 151
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Siebel Assignment Manager Administration Guide Version 8.1, Rev. A Contents 6 About the Relationship Between Attributes and Skills 152 Disabling Assignment Attributes 153 Updating Your Siebel Assignment Manager Deployment with New Configurations 155 Chapter 7: Working with Dynamic Candidates About Dynamic Candidates 157 About Dynamic Candidate Types 158 Examples of Dynamic Candidate Assignment 160 Example of Assigning Dynamic Candidates to the Same Assignment Object 163 Process of Defining Dynamic Candidates 164 Configuring Assignment Objects for Dynamic Candidates 165 Configuring Join Specifications for Dynamic Candidate Object Definitions 166 Mapping Columns From Source Tables to Team-Based Criteria 168 Copying Dynamic Candidate Attribute Columns to the Team Table 169 Adding Dynamic Candidate Teams to Assignment Rules 170 Chapter 8:
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  • Summer '16
  • Oracle
  • Management, Sales, Siebel Assignment Manager, Siebel Assignment Manager Administration Guide

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