16 do you often transfer the content of your mns if

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16. Do you often transfer the content of your MNs? If so, to where? Is this a common storage place? 17. Typically, when do you no longer need your MNs? 18. When a MN is no longer useful do you usually discard or store it? How do you decide? If stored, for how long? 19. Do you feel that when you record a MN, that you have to have it isolated -- the only item recorded on that page? General Micronote Behavior (Interpretation) 20. Do you always understand your MN? If not, is this a frequent occurrence? 21. Could you tell us about one specific example? What was the MN about? Any idea why it was difficult to understand? What would have made it easier to remember? 22. Have you ever shared a MN with another person? If so, how frequently do you do this? [The physical note or just the content of note? If the latter, in what way was the note transferred/transformed before the content was shared?] 23. Do your mark or highlight any of your MNs? (e.g., non-textual modifications to your MN to help you remember the content such as marking, folding, coloring) 24. In general, what is the usual length of time between writing a MN and using it to trigger your memory? 23
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Participants provide sample micrnotes for review. Each are photographed… Artifact Review (item by item) 25. Could you tell us what this MN is about? 26. How important is the MN content? 27. When did you record this MN? 28. Where were you when it was recorded? 29. What did you record it on? 30. Any special symbols or marks? 31. So, did it work? If it helped you remember, why? If not, why? 32. How long was it between when you recorded this MN and when you needed to use it? 33. Did you share it with anyone else? 34. Is there anything else we should know about this note? Informing Design 35. As described in the study introduction, we are interested in improving mobile support for recording MNs. Based on your experience, what suggestions would you have for us? 36. Is there anything important that we have not covered in this interview? 24
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Conducting the Interview Manage your bias Always be aware of your own Be subject neutral Self-censor for judgmentalism Don’t reveal surprise at an answer Dispel any notion of the “right” answer – you’re not supposed to know it, anyway Don’t feign more knowledge than you have If anything, feign ignorance 25
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Conducting the Interview “Protocol” Set of social norms Apparel, language, behavior Avoid jargon, esp. academese What’s appropriate for ice breaking Silence Can be very scary, but it’s important Most common mistake – talking too much 26
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Conducting the Interview Respect for the interviewee Time and timing No more than 60-90 minutes Reschedule if you need more Never say, “could I have just a few more minutes?” Look for signs you’re wearing out your welcome … or are there at a bad time You’re there to learn You’re not there to criticize or educate Play the novice when appropriate 27
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Conducting the Interview Repeating questions
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  • Fall '08
  • Koru,G
  • Semi-structured interview, Documentary film techniques

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