Tiruvalla Medical Mission TMM is a multi specialty hospital at Thiruvalla with

Tiruvalla medical mission tmm is a multi specialty

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Tiruvalla Medical Mission (TMM) is a multi-specialty hospital at Thiruvalla with 400 bedded facilities catering to the needs of an average 700 outp atients on an average day. TMM Hospital is registered under “The Travancore Cochin Literary, Scientific and Societies Act, 1955. With a manpower strength close to 900 which includes about 90 Doctors, 375 nurses, 125 paramedical staffs, and around 300 supporting staff, TMM is able to provide quality service to the patients and the public who visit the hospital for health related issues. About 80 years ago a few Brethren missionaries initiated a medical work in Central Kerala, concentrated majorly in and around the town of Tiruvalla (now Thiruvalla) in connection with those known as Christian Brethren was commenced at Kumbanad by Mrs. J. Noel. Statement of the problem : EPGP-10-081 ABY ITTYAVIRA
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Impact of laboratory modernization in customer satisfaction Tiruvalla Medical Mission (TMM) is a multi-specialty hospital at Thiruvalla with 400 bedded facilities catering to the needs of an average 700 outp atients on an average day. TMM Hospital is registered under “The Travancore Cochin Literary, Scientific and Societies Act, 1955. With a manpower strength close to 900 which includes about 90 Doctors, 375 nurses, 125 paramedical staffs, and around 300 supporting staff, TMM is able to provide quality service to the patients and the public who visit the hospital for health related issues Need for the study Even though the organization was catering the need of around 700 patients per day, customer satisfaction was less as the results were delayed and consultants were not satisfied with the results because of delay and human errors. Hence it is the pioneer hospital in the Central Travancore, some of the buildings and facilities were also old but the clinical facilities provided by TMM in these years/decades are excellent. The management and the administration felt the need of modernizing the laboratory; the researcher took the responsibility of it. Literature Review : The clinical laboratory services of a healthcare facility play an essential role in making appropriate medical decisions for patient’s health. The concept in improving the quality of laboratory services considering the customer’s perspective on the services provided to them has become more prevalent in the later decades. Therefore, assessing customer satisfaction with laboratory services is an essential indicator in improving the quality of laboratory services. Public health laboratories are essential components of the nation’s public health infrastructure. Un- fortunately, the important role of such laboratories is not well recognized. Views of the contempo- rary role of public health laboratories vary greatly, depending on the perspective of the observer. Advocates argue that such laboratories have experienced serious erosion and need strengthening.
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  • Spring '17
  • Raju
  • Test, Medical laboratory, Mr. Aby Ittyavira

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