student version - Ch6 - part 1

Highly disciplined process that helps us focus on

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What is Six Sigma ? Highly disciplined process that helps us focus on developing and delivering near- perfect products and services. 8 Conceptually: Philosophy and set of methods to eliminate defects in products and processes Seeks to reduce variation that leads to product defects Statistically: The name, “six sigma” refers to having such a small process variation that the specifications are six std. deviations above and below the process mean.
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