100%(1)1 out of 1 people found this document helpful
This preview shows page 80 - 82 out of 254 pages.
Herb Kelleher of Southwest Airlines is perhaps the most evangelisticCEO in the cause of love. He states bluntly, ‘‘We’d rather have a com-pany run by love, not by fear,’’ paraphrasing, either consciously or un-consciously, 1 John 4:18: ‘‘Perfect love drives out fear.’’ The airline fliesout of Dallas’ Love Field, its stock exchange symbol is ‘‘Luv,’’ the com-pany paper is called Luv Line, and its twentieth anniversary slogan was‘‘Twenty Years of Loving You.’’Empty rhetoric? Merely the hollow sounds of a resounding gong anda clanging cymbal? Ask the employees. Says one, ‘‘Herb loves us. Welove Herb. We love one another. We love the company [sounds likethe airline version of the Woodstock festival, only with a lot more profitadded]. One of the primary beneficiaries of our collective caring is thepassengers.’’25Another example is Gore-Tex, the ‘‘miracle fabric’’ company, whichwas founded on love as surely as it was on scientific innovation. Saysthe CFO, Shanti Mehta, ‘‘Bill Gore never called me into his office. Healways came to my desk, sat on my desk . . . He was a real wellspringfromwhichlove[there’sthatnontechnicalwordagain]flowed
68THE BIBLE ON LEADERSHIPthroughout the organization . . . After his death, the responsibility ofdoing this has fallen squarely on the shoulders of all of us.’’26Ben Cohen of Ben & Jerry’s feels love is as important an ingredientin his ice cream as heavy cream or chocolate fudge brownies: ‘‘Whenyou give love, you receive love . . . there is a spiritual dimension tobusiness just as there is to the lives of individuals.’’27Pamela Coker, the CEO of Acucobol, a successful software company,is another proponent of universal love: ‘‘Love your customers, employ-ees, shareholders, vendors and community . . . and the profits will fol-low.’’ A company representative calls every customer once a month,and twice a year the customer receives a gift. Family and friends, notjust employees, are invited to all company events. Says Coker, ‘‘I amcommitted to helping every Acucobol employee attain his or herdreams.’’28The telecommunications industry has not always been known as ahotbed of love and compassion. But listen to two of its titans talk aboutthe necessity for these traits:‘‘If we face a recession, we should not lay off employees; the companyshould sacrifice a profit. It’s management’s risk and responsibility. Em-ployees are not guilty; why should they suffer?’’ (Akio Morita, CEO ofSony)‘‘My philosophy of business? Five words: to love and to achieve. Andthe second will never happen without the first.’’ (Robert Galvin, formerCEO of Motorola, addressing his successor and son, Chris, who will tryto put these principles into action in the next generation)Compassion. Mercy. Forgiveness. Love. These timeless qualities aregradually returning to our boardrooms, our offices, our factories, andhopefully our homes, which are so often influenced by the climate atthe workplace. The progress may be uneven at times, but as a generaltrend, these words from Ezekiel 11:19 are being manifested more oftenand with more conviction and intensity: ‘‘I will take away their heartsof stone and give them tender hearts instead.’’