IMDR Page 18 INTERNSHIP WORK My internship started from 1 st June to 31 st July

Imdr page 18 internship work my internship started

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IMDR Page 18
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INTERNSHIP WORK My internship started from 1 st June to 31 st July. I was placed at karve Nagar Road Branch which was retail branch banking. The branch was in residential area and it was not so big, altogether there were 15 employees. I was given a desk where i have to perform my job from morning 9.00 a.m. to evening 7.00 p.m. Things I had to do comprises of adhar seeding, pitching for personal loan and saving account, addressing the queries, job was to take care of walk-in customer , solve the queries regarding net banking, migrating customers from physical to digital services, updating activation and depletion, sometimes pitching for general insurances. At the time of adhar seeding i have done approx 1100 calls to the customers to inform them about updating the adhar card as RBI has made compulsory to link account of each customer with adhar number because everything will be now more of technology based. I have to also deal with the customers who come for adhar seeding and make them link their adhar card no. either through net banking or through sms banking, and also physically. For this task I have to maintain an excel sheet with daily update. My other main task was to pitch for personal loan, under which i used to call customers and pitch them for top up personal loan which can be avail through net banking, and also physically through document collection in total I gave leads of 60 lakh rupees out of which 16 lakhs leads were converted in 20 days. Rest i used to pitch for saving bank account, in total i have done 50 calls from which 4 calls were my lead while pitching i use to tell various features of saving account. I have also visited clients for opening saving account. During my internship I have also done scoping as i was told to visit doctor’s of the nearby locality for telling them about the special products which HDFC Bank offers to them i.e. loans for machine and special account with relationship manager which provide them service regarding tax planning and investment. Even my work was to migrate people from physical work to digitalisation. When they came for any physical work my task was to make them do their task through net banking and also pitch them for general insurance, fixed deposits, recurring deposit, help them to transfer their funds, and seed adhar card number. That all I was used to do in summer internship. I was supposed to report the Branch Manager daily in the morning and he use to assign me task. And at the end of the day i had to report to the manager what all work was done throughout the day. IMDR Page 19
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RESEARCH METHODOLOGY DATA COLLECTION METHOD Primary Data: The primary data was collected by means of a survey. Questionnaire was prepared and customers of the bank were approached to fill up the questionnaire. The questionnaire reflects on the digitalisation of hdfc bank. The responses of the customer are recorded on the grade basis.
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  • Fall '17
  • Mahvish ali

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