If interviewing clients or industry representatives face to face or over the

If interviewing clients or industry representatives

This preview shows page 21 - 25 out of 32 pages.

If interviewing clients or industry representatives face-to-face or over the phone, make an appointment with the client and prepare appropriate questions prior to the meeting Seek permission to take notes and explain the reason for your research Ensure all information obtained from the internet is from a valid, reliable and current source, and cross-check all researched information with other sources to ensure accuracy Use your research results to answer all the questions. Name: SITHIND002 – Assessment Version: V.2019.1 Last Reviewed: January 2019 Page|20
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SITHIND002 – Assessment QUESTION AND ANSWER Q1: What is your chosen sector? Restaurant Satisfactory Unsatisfactory Q2: Name four (4) job roles commonly found in this sector. 1. Cooking 2. Management 3. Customer service 4. Workplace safety and healthy Satisfactory Unsatisfactory Q3: List the responsibilities of one of the job roles listed in Q2. Customer service Greeting customer Taking orders from customer Cash handling Provide best hospitality to customer Serve hygienic food to customer Satisfactory Unsatisfactory Q4:What is a potential career path for your chosen job role? Positions include human resources manager, trainingcoordinators, staff relations officer and HR administration Satisfactory Unsatisfactory Q5:What are the key characteristics of your chosen industry sector? What products and services are provided,where are businesses commonly located, what type of clientele do they appeal to? Name: SITHIND002 – Assessment Version: V.2019.1 Last Reviewed: January 2019 Page|21
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SITHIND002 – Assessment Its located in near by sea port east in Launceston. They allow all customer any religions or any country. Does not bother them. Satisfactory Unsatisfactory Q6:List the operational and non-operational departments commonly found in this type of establishment. Operation Food and beverage service department, Food production or kitchen department, Front office department. Non operational Sales and marketing Account and finance Satisfactory Unsatisfactory Q7:What is the economic impact of this industry sector? If possible, provide details on how much revenue the sector generates and how many people are employed. 8 people are employed. Satisfactory Unsatisfactory Name: SITHIND002 – Assessment Version: V.2019.1 Last Reviewed: January 2019 Page|22
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SITHIND002 – Assessment TASK 5: SOURCE INFORMATION ON A TRADE UNION AND AN INDUSTRY ASSOCIATION Research a trade union and an industry association body related to your industry sector and job role selected in Task 4.
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