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If interviewing clients or industry representatives face-to-face or over the phone, make anappointment with the client and prepare appropriate questions prior to the meetingSeek permission to take notes and explain the reason for your researchEnsure all information obtained from the internet is from a valid, reliable and current source, andcross-check all researched information with other sources to ensure accuracyUse your research results to answer all the questions.Name: SITHIND002 – Assessment Version: V.2019.1Last Reviewed: January 2019Page|20
SITHIND002 – AssessmentQUESTION AND ANSWERQ1:What is your chosen sector? Restaurant Satisfactory ☐Unsatisfactory ☐Q2:Name four (4) job roles commonly found in this sector. 1.Cooking2.Management 3.Customer service4.Workplace safety and healthy Satisfactory ☐Unsatisfactory ☐Q3:List the responsibilities of one of the job roles listed in Q2. Customer service Greeting customerTaking orders from customerCash handling Provide best hospitality to customerServe hygienic food to customerSatisfactory ☐Unsatisfactory ☐Q4:What is a potential career path for your chosen job role? Positions include human resources manager, trainingcoordinators, staff relations officer and HR administrationSatisfactory ☐Unsatisfactory ☐Q5:What are the key characteristics of your chosen industry sector? What products and services are provided,where are businesses commonly located, what type of clientele do they appeal to? Name: SITHIND002 – Assessment Version: V.2019.1Last Reviewed: January 2019Page|21
SITHIND002 – AssessmentIts located in near by sea port east in Launceston.They allow all customer any religions or any country. Does not bother them. Satisfactory ☐Unsatisfactory ☐Q6:List the operational and non-operational departments commonly found in this type of establishment. Operation Food and beverage service department,Food production or kitchen department,Front office department.Non operational Sales and marketingAccount and financeSatisfactory ☐Unsatisfactory ☐Q7:What is the economic impact of this industry sector? If possible, provide details on how much revenue the sector generates and how many people are employed. 8 people are employed. Satisfactory ☐Unsatisfactory ☐Name: SITHIND002 – Assessment Version: V.2019.1Last Reviewed: January 2019Page|22
SITHIND002 – AssessmentTASK 5: SOURCE INFORMATION ON A TRADE UNION AND AN INDUSTRY ASSOCIATIONResearch a trade union and an industry association body related to your industry sector and job role selected in Task 4.