96%(138)132 out of 138 people found this document helpful
This preview shows page 11 - 13 out of 13 pages.
conflict-handling technique is most appropriate in this situation.Niranjana sat at the kitchen table with her mother-in-law, Paramita. The two women were engrossed in the movie guide spread in front of them. “Bollywood Retrospective!” read the headline. Niranjana wants to see Asoka, but Paramita wants to see Zubeidaa. Seeing Zubeidaaseems to be really important to Paramita, and Niranjana wants to continue her amicable relationship with her husband’s mother.The accommodating conflict-handling technique is most appropriate in this situation.
5.Four newsletter writers are wrestling with what to call their new publication. The first suggests News from the Front, the second wants Power Tips, the third likes Express Bytes, and the fourth demands Network News.Which message best separates the people from the problem?“We need a name for the newsletter that will appeal to a large group of diverse employees.”Which message is interest-based (as opposed to demand-based)?“I want to have a name that reflects our group’s competence.”Which message bases results on objective standards?“Let’s create a survey, so the office can vote on our top five name choices.”Four sales directors at Ticketmaster are meeting to discuss hiring for the upcoming year. All of the managers report to the senior vice president of Core Ticketmaster, which handles ticket sales for multipurpose venues hosting non-sports events. The directors specialize in opera and classical music, rock and pop, country and bluegrass, and non-music events. Each manager feels that his or her division needs at least 100 new employees, but the human resources director says that the entire company can hire only 100 people in the upcoming year.Which message best separates the people from the problem?“Let’s lay the problem on the table. We’ve got 100 hires allotted and 400 requisitions that need to be filled.”Which message is interest-based (as opposed to demand-based)?“I’ve been told I have to increase my sales by 20% next year.”Which message bases results on objective standards?“How can we be sure that each department has an equal chance of increasing sales by 20%?”
Two representatives from the California Farm Water Coalition (CFWC) are meeting with two representatives from the California governor’s office, a key sponsor of the recent report “Keeping the Delta Safe: The Need for Agricultural Water Conservation.” The CFWC reps disagree with the findings of the report. They believe that California farmers are very careful with their water and that it is urban water users who are wasteful.Which message best separates the people from the problem?“California has a limited amount of fresh water.”Which message is interest-based (as opposed to demand-based)?“We need to get enough water so that our crops don’t die.”Which message bases results on objective standards?“What is a fair balance between the needs of urban and rural water users?”Two sisters are quarreling because they have only one cookie. If one gets it, the other one doesn’t. (Assume licking has occurred.) This is a distributive negotiation.Two analysts need to use the same computer. In discussing the issue, they discover that one analyst needs the computer at night, whereas the other analyst needs the computer during the day. Both analysts walk away from the meeting happy. This is an integrative negotiation.An integrative negotiation is also known as a win-win negotiation.