3.Introduce the terms process, knowledge, knowledge workers, and knowledge management system. 1. It is important for students to understand that in order to be valuable to managers and decision makers, information should have the characteristics described in Table 1.2. The Value of Information 1. The value of information is directly linked to how it helps decision makers achieve their organization’s goals. Note that valuable information can help people and their organizations perform tasks more efficiently and effectively. Teaching Tip As class begins, reassure students that you are here to help them understand technology. Many less technically-oriented students will feel intimidated by this course. Help students get off to a good start! Teaching Tip Develop a class Web site. Maintain a copy of your syllabus, a lecture schedule, and assignment information.