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Customers are initially attracted to the employee’s friendly manner but are quickly turned off by her unserious attitude. Customers do not have confidence in this employee’s ability to help them choose a product that will meet their needs. Customers who do stick with the employee must then wait longer to complete their purchases.Internal process efficiencyTwo minutes to complete sales transactionAverage five minutesThe employee has never mastered the point-of-sale system; consequently they make errors that need to be corrected before completing transactions.Learning and development20–30 training hoursSeven training hoursThe employee, while expressing initial enthusiasm for the role, has not made any sustained effort to learn the basic skills and knowledge necessary to reach targets, although the employee attended a one-day rapport-building workshop. The employee appears to feel that they will learn by casual experience without any effort or that they can constantly rely on others to help.BSBMGT502 Learner Instructions 3Version 1.0Page 5 of 10
BSBMGT502 Manage people performanceAppendix 2: Coaching plan templateCoaching phaseNotes/questions/planningGoal and performance expectationsReality of actual performanceOpportunities to developBSBMGT502 Learner Instructions 3Version 1.0Page 6 of 10
BSBMGT502 Manage people performanceWillingness to develop and commitmentBSBMGT502 Learner Instructions 3Version 1.0Page 7 of 10
BSBMGT502 Manage people performanceAppendix 3: Performance development plan templateName and position:Manager:Review period:Reference from operational planKey result areaIndicator of success/ performanceStatus report/resultsBSBMGT502 Learner Instructions 3Version 1.0Page 8 of 10
BSBMGT502 Manage people performanceReference from operational planKey result areaIndicator of success/ performanceStatus report/resultsBSBMGT502 Learner Instructions 3Version 1.0Page 9 of 10
BSBMGT502 Manage people performanceAchievements:Areas of opportunity:Next performance review period:Manager’s comments:Signature:Date:Staff member’s comments:Signature:Date:BSBMGT502 Learner Instructions 3Version 1.0Page 10 of 10