Customers are initially attracted to the employees friendly manner but are

Customers are initially attracted to the employees

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Customers are initially attracted to the employee’s friendly manner but are quickly turned off by her unserious attitude. Customers do not have confidence in this employee’s ability to help them choose a product that will meet their needs. Customers who do stick with the employee must then wait longer to complete their purchases. Internal process efficiency Two minutes to complete sales transaction Average five minutes The employee has never mastered the point-of-sale system; consequently they make errors that need to be corrected before completing transactions. Learning and development 20–30 training hours Seven training hours The employee, while expressing initial enthusiasm for the role, has not made any sustained effort to learn the basic skills and knowledge necessary to reach targets, although the employee attended a one-day rapport-building workshop. The employee appears to feel that they will learn by casual experience without any effort or that they can constantly rely on others to help. BSBMGT502 Learner Instructions 3 Version 1.0 Page 5 of 10
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BSBMGT502 Manage people performance Appendix 2: Coaching plan template Coaching phase Notes/questions/planning Goal and performance expectations Reality of actual performance Opportunities to develop BSBMGT502 Learner Instructions 3 Version 1.0 Page 6 of 10
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BSBMGT502 Manage people performance Willingness to develop and commitment BSBMGT502 Learner Instructions 3 Version 1.0 Page 7 of 10
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BSBMGT502 Manage people performance Appendix 3: Performance development plan template Name and position: Manager: Review period: Reference from operational plan Key result area Indicator of success/ performance Status report/results BSBMGT502 Learner Instructions 3 Version 1.0 Page 8 of 10
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BSBMGT502 Manage people performance Reference from operational plan Key result area Indicator of success/ performance Status report/results BSBMGT502 Learner Instructions 3 Version 1.0 Page 9 of 10
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BSBMGT502 Manage people performance Achievements: Areas of opportunity: Next performance review period: Manager’s comments: Signature: Date: Staff member’s comments: Signature: Date: BSBMGT502 Learner Instructions 3 Version 1.0 Page 10 of 10
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