Monitor open service requests when they reach a quantity of 20 Use Send

Monitor open service requests when they reach a

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Monitor open service requests when they reach a quantity of 20. Use Send Broadcast Message to alert the service representative about the situation. Name Workflow Policy Object Workflow Policy Group Quantity Over 20 Open Service Requests Service Request High Frequency 20
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Defining a Custom Workflow Policy Process of Planning a Workflow Policy Siebel Business Process Framework: Workflow Guide Version 8.1, Rev A 339 3 Plan the workflow policy conditions. After you determine the workflow object and other properties for the workflow policy, define the workflow policy conditions. The following table describes a plan for the conditions. 4 Plan the workflow policy actions that occur when the conditions of the policy are met. You can also define the action arguments. The following table describes a plan for the argument of the action. Field (Column Monitored in the Database) Comparison Value Service Request Status = Open Action Name Workflow Policy Program Workflow Policy Object Arguments and Substitutions Alert Representative of Open SR Send SR Message Broadcast Service Request Abstract: You own over 20 service requests Message Template: You own over 20 service requests. Please review the queue for your service requests.
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Siebel Business Process Framework: Workflow Guide Version 8.1, Rev A Defining a Custom Workflow Policy Process of Defining a Workflow Policy 340 Process of Defining a Workflow Policy To define a workflow policy, perform the following tasks: 1 Defining a Workflow Policy Group on page 340 2 Defining a Workflow Policy Action on page 341 3 Defining a Workflow Policy on page 346 For more information, see: About Workflow Policies on page 323 Examples of Defining Workflow Policy Configurations on page 349 Customizing Workflow Policy Objects on page 360 “Types of Workflow Policy Programs That Are Predefined” on page 381 Defining a Workflow Policy Group This task is a step in “Process of Defining a Workflow Policy” on page 340 . To define a workflow policy, you begin by defining a workflow policy group. For more information, see Planning a Workflow Policy Group on page 332 . To define a workflow policy group 1 In the Siebel client, navigate to the Administration-Business Process screen, then the Policy Groups view. 2 From the drop-down menu in the Policy Groups list, choose New Record. 3 In the Name field, define the name of the workflow policy group. A workflow policy can belong to only one policy group. The name can be no more than 30 characters in length. 4 (Optional) Enter comments in the Comments field. Define comments that describe the purpose or use of the policy group.
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Defining a Custom Workflow Policy Process of Defining a Workflow Policy Siebel Business Process Framework: Workflow Guide Version 8.1, Rev A 341 5 In the Policies list, click New, then define fields using values from the following table.
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  • Summer '16
  • Oracle
  • Siebel Workflow, Workflow Guide

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