Norman DA 1998 The Invisible Computer MIT Press Cambridge MA Ouma J Sylvester

Norman da 1998 the invisible computer mit press

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Norman, D.A. (1998), The Invisible Computer,MIT Press, Cambridge, MA, . Ouma J. Sylvester. (1980)A History of the Cooperative Movement in Kenya, Bookwise,IndiananUniversity .USA Paton, R.A. and McCalman, J. (2000), Change Management: A Guide to Effective Implementation, 2nd ed., Sage Publications, London. Pearce J.A., Robinson R.B., (2003), Strategic Management; Strategy Formulation, Implementation and Control,Irwin, Homewood, Illinois, 8th edition. Pettigrew, A. M. (1992), Context and Action in the Transformation of the Firm, Journal of Management Studies. Pina, V. and Torres, L. (2003), "Reshaping public sector accounting: an international comparative view",Canadian Journal of Administrative Sciences, Vol. 20 No.4, pp.334-50. Pollitt, C. (1990), Managerialism and the Public Services – the Anglo-Saxon Experience, Basil Blackwell, Oxford Rajagopalan, N., Spreitzer, G. (1997), "Toward a theory of strategic change: a multi-lens perspective and integrative framework", The Academy of Management Review, Vol. 22 No.1, pp.48-79. Reed, W.M., Oughton, J.M., Ayersman, D.J., Ervin, J.R., Giessler, S.F. (2000), "Computer experience, learning style, and hypermedia navigation", Computers in Human Behavior, Vol. 16 No.6, pp.619-28.
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61 Rose. A and Lawton (1999); Public Service Management, FT-Prentice Hall.Saunders M, Lewis P and Thornhill A, (2003) Research Methods for Business Students, Upper Saddle River, NY: Prentice Hall Senge, P. M. (1990), The Fifth Discipline The Art and Practice of the Learning Organization,New York: Random House. Shirani, A., Aiken, M., Reithel, B. (1994), "A model of user information satisfaction", Data Base,Vol. 25 No.4, pp.17-23. Sikasa C. (2004) customer perception of change management practices in the mortgage industry. The case of HFCK.Unpublished MBA Project.University of Nairobi.Staw, B.M. and Epstein, L.D. (2000), "What bandwagons bring: effects of popular management techniques on corporate performance, reputation, and CEO pay", Administrative Science Quarterly, Vol. 45 No.3, pp.523-56. Tichy, N.M. (1983), Managing Strategic Change, John Wiley & Sons, New York, NY. Torres, L. (2004), "Trajectories in public administration reforms in European continental countries", Australian Journal of Public Administration, Vol. 63 No.3, pp.99-112 Westwood, R.andLinstead, S. (2001), "Introduction", in Westwood, R., Linstead, S. (Eds),The Language of Organization, Sage, London Wilson, D.C. (1992), A Strategy for Change: Concepts and Controversies in the Management of Change, Routledge, London. Young, P.(1960). Scientific Social Survey and Research.Prentice Hall.
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62 APPENDICES APPENDIX 1 INTERVIEW GUIDE The information provided here will be used solely for academic purposes and will be treated with maximum confidentiality. The information provided here will be used solely for academic purposes and will be treated with maximum confidentiality. PART A: Demographic Information.
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