research-report-96-coming-clean-contractual-and-procurement-practices.doc

Instead the contract manager at cleana2 looks for

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Instead, the contract manager at CleanA2 looks for appropriate English Language skills (so cleaning workers understand health and safety aspects); in practice 85% of the cleaners are Polish. It should be noted that organisations in Scotland that work with children and vulnerable groups are required to take part in the Protecting Vulnerable Groups (PVG) scheme to ensure that all employees have no history of harmful behaviour. This is similar to the Disclosure and Barring Service (formerly CRB check) but is different in the sense that it gives employers real time updates if employees commit an offence. As such, the PVG check is part of the recruitment and selection of cleaning operatives. This was said to be costly and affected the profit margins of the contract given the relatively high turnover of staff on the basis that 29 of the 30 transferred staff left within a six year period. HR policies There is no recognised trade union for cleaners at either CollegeS or CleanA2. However, the contract manager at CleanA2 suggested that trade unions and ACAS have previously been involved in grievance and disciplinary hearings. Turnover of 50
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COLLEGES AND CLEANA2 cleaning staff at CleanA2 is relatively high, with an average tenure of two to three years but there are staff who have worked on the contract for up to seven years. Turnover for cleaning staff employed directly by CollegeS is much lower with the four staff having worked there prior to 2008 when the contract was outsourced; this might be explained by the college’s public sector pension provision which is more generous than for workers employed in the commercial cleaning sector. Of the 20 cleaning staff employed by CleanA2, only three are men. The majority are from Poland and the age range is diverse, with some in their twenties and others in their sixties. 51
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COMING CLEAN: CONTRACTUAL AND PROCUREMENT PRACTICES 8. HotelW and CleanB 8.1 Background Cleaning in the hotel sector is primarily concerned with room cleaning and this is often organised separately from other elements of cleaning such as leisure facilities and hotel public spaces. Room cleaning is known sometimes to be organised on a piecework payment system, that is payment made per room cleaned (Dutton at al., 2008), which may result, in some cases, in payment below the national minimum wage. These problems are also indicated by HMRC’s targeted investigation of hotel cleaning contractors which found significant levels of underpayment (BIS, 2011). Concerns over potential exploitation in the hospitality sector, particularly room cleaners, were highlighted during the Olympics, with a BBC investigation finding considerable underpayment of migrant workers at top London hotels 11 and a new Staff Wanted Initiative (www.staff-wanted.org), funded by the Joseph Rowntree Foundation, launched to work with major stakeholders to reduce risks of exploitation.
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