F11-065 - Nguyen Thi Bao Phuong.v.1.1.docx

Hence in hsbc vietnam the potential conflict that

This preview shows page 16 - 18 out of 38 pages.

influences their existences and the development of HSBC. Hence, in HSBC Vietnam, the potential conflict that might emerge between the shareholders and the employees refers to the work performance and efficiency which influence the objectives and achievements expected by the shareholders.
Image of page 16

Subscribe to view the full document.

The HSBC Vietnam s stakeholder mapping: Interest Power Low High Low Minimal Effort - Employees Keep Informed - Shareholders - Customers High Keep satisfied - Shareholders - Customers Key Players - Shareholders - Premium Customers Vietinbank is strongly influenced by internal, connected, and external stakeholders meanwhile HSBC Vietnam is under the strong impact of connected stakeholders. Both of these banks present similarities in the interests of stakeholder groups. However, while competitors do not have strong power to Vietinbank, HSBC Vietnam is influenced by other banks as competitors. In addition, the Government, shareholders, and major customers represent the key players within the Vietinbank system, whereas the HSBC Vietnam s key players involve shareholders and premium clients. 2.4 Analyse how the two organisations meet the stakeholders’ interests and expectations highlighting similarities and differences of the two firms The Vietinbank s stakeholders include shareholders, managers, employees, and customers. Vietinbank aims to meet the shareholders interests and expectations as follows: Pay dividends on schedule Make wise investments by diversifying products and services and developing modern investment products
Image of page 17
Continuously accelerate business growth via innovating and developing banking products and services Vietinbank takes actions to satisfy the managers interests as follows: Establish salary and reward policies so the managers are fully aware of the salary basis Offer promotions which are based on work performance and achievements Vietinbank meets the employees concerns as follows: Establishs clear salary and reward policies Adopts labor policies that ensure security and health insurance for the employees Offers training programs which enable the staff to improve their skills and competence Vietinbank aims to meet the customers expectations as follows: Develop customer service quality by improving modern products and services and serving customers with speed, accuracy, and reliability Offer banking products and services with reasonable prices The HSBC Vietnam s stakeholders involve shareholders, employees, and customers. HSBC Vietnam aims to meet the shareholders interests as follows: Pay dividends on time Prepare thorough and strategic plans before making investments to earn profits Constantly expanding the business and achieve planned objectives and ultimate goals HSBC Vietnam takes actions to meet the employees expectations as follows: Introduce equitable salary and reward policies which give the staff a clear understanding of the basis of salary and bonuses Offer workforce policies which ensure safety and health of the employees Allow alternative ways of working with flexibility
Image of page 18
You've reached the end of this preview.
  • Winter '18

{[ snackBarMessage ]}

What students are saying

  • Left Quote Icon

    As a current student on this bumpy collegiate pathway, I stumbled upon Course Hero, where I can find study resources for nearly all my courses, get online help from tutors 24/7, and even share my old projects, papers, and lecture notes with other students.

    Student Picture

    Kiran Temple University Fox School of Business ‘17, Course Hero Intern

  • Left Quote Icon

    I cannot even describe how much Course Hero helped me this summer. It’s truly become something I can always rely on and help me. In the end, I was not only able to survive summer classes, but I was able to thrive thanks to Course Hero.

    Student Picture

    Dana University of Pennsylvania ‘17, Course Hero Intern

  • Left Quote Icon

    The ability to access any university’s resources through Course Hero proved invaluable in my case. I was behind on Tulane coursework and actually used UCLA’s materials to help me move forward and get everything together on time.

    Student Picture

    Jill Tulane University ‘16, Course Hero Intern