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Survey staff to see whois interested in assisting in the creation of the new protocol committee that includes RN’s from the peri-anesthesia areas, anesthesia providers and surgeons. Create an information event for those interested in working For the initial event once the protocol is complete:Provide training on theelectronic health record order set to all affected members of the hospital through educational events on their respective departments. Include the new order set in yearly educational fairsInclude order set
HEALTHCARE BUSINESS AND FINANCIAL MANAGEMENT 9on the protocol.Add the completed protocol to the electronic health record as an order set for all pre-operative patients. At 2 years 75 percent of pre-operative patients will have a prophylactic antibiotic order in their chart.Provide quarterly informational events toshare the statistics and HCAHPS results.Based upon results I would utilize the most successful staff as change leaders to train and share their tips with other staffYear three, 100% of pre-operative patients will have a training to all newly hired RN’sAt 2 years 75 percent of pre-operative patients will have a prophylactic antibiotic order in their chart.Educational sessions quarterly in each department with presentation of data related to SSI and reimbursement.Continued education instaff meetings that includes surgeons as guest speakers to discuss SSI.Year three educational trainingwould include:Yearly presentation on HCAHPS scores and SSI rates. Additional events
HEALTHCARE BUSINESS AND FINANCIAL MANAGEMENT10prophylactic antibiotic order in their chart or documentation as to why they are not to receive one. At this point I would be sharing HCAHPS scores and patient satisfaction survey scores with each department director as well as financial and reimbursement data.around any changes and updates to the protocol or order sets.Ongoing education to all new staff in onboarding Updated trainings as needed in specific departments that have demonstrated failure tofollow the order set.B3. Quality outcomes in patient care and reimbursementQuality OutcomesMaximize ReimbursementDecrease incidence of surgical site infections for better patient outcomesAllows increased patient satisfaction with the care they received.Increases collaboration of care amongstmutli-disciplnary departments Decreased readmission ratesImproved patient satisfaction in HCAHPS scoresImproved trust in community which will increase censusDecreased post – operative length of
HEALTHCARE BUSINESS AND FINANCIAL MANAGEMENT11regarding antibiotic order, preparation and administration.
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Physician, HCAHPS, Healthcare Business and Financial Management