Indicate in your answer which of the suppliers you

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Indicate in your answer which of the suppliers you would purchase from for each item. Resource: Supplier 1 Supplier 2 Supplier 3 4.1 i) Organise and lead a Meeting (role-play) You are required to facilitate a meeting for the staff to introduce the new continuous improvement framework. Prior to the meeting you must: ( LONG ) Prepare all documents for the meeting such as the Continuous Improvement Notification forms, Continuous Improvement Register Prepare an agenda for the meeting Session plan about new continuous improvement framework Chair ( student own name and student ID ) Attendees ( student own BSBMGT516 & BSBCUS501 Assessment Tool Version dated: 3 July 2019 Page 34 of 39
ASSESSMENT TASKS Qualification BSB51918 Diploma of leadership and management Cluster number and name: LMD 3.1 Manage quality customer service and facilitate continuous improvement Units of competency: BSBCUS501 Manage quality customer service BSBMGT516 Facilitate Continuous Improvement Student’s ID: Assessor’s name: name and student ID) Date and time Session topics Session details and steps to discussed new processes and the implementation timeline commitment to the framework how to obtain more information Seek ideas from the staff about how the processes could be improved During the meeting you must: Provide clear and accurate information about the new processes and the implementation timeline Generate buy-in and commitment to the framework Promote the benefits that continuous improvement and innovation will bring to the organisation Inform staff of how to obtain more information Seek ideas from the staff about how the processes could be improved Collect a minimum of two (2) completed Continuous Improvement Notification Forms from your colleagues and Record these on the Continuous Improvement Register (developed in Task 4 E) so that they will be available for future planning activities Note: Your role-play will be observed by your assessor who will complete the following observation checklist. Your assessor will organise the teams and get you ready for the role-play. (Timeframe: approx. 10 minutes). 4.1 j) Provide coaching to staff members (role-play) BSBMGT516 & BSBCUS501 Assessment Tool Version dated: 3 July 2019 Page 35 of 39
ASSESSMENT TASKS Qualification BSB51918 Diploma of leadership and management Cluster number and name: LMD 3.1 Manage quality customer service and facilitate continuous improvement Units of competency: BSBCUS501 Manage quality customer service BSBMGT516 Facilitate Continuous Improvement Student’s ID: Assessor’s name: (i) Read the scenario below and complete as indicated. Scenario Robyn and Roger missed out on the previous meeting about the new continuous improvement framework. Although their team leader Ryan has tried to explain what has been covered in the past meeting. However they still do not understand all the details about continuous improvement and customer service and your manager asked you to provide her with additional coaching about the organisation’s goals, continuous improvement and customer service standards you developed.

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