794_The.Definitive.Guide.to.Magento.pdf

Note it is important to realize that you cannot un

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Note It is important to realize that you cannot un-cancel an order. Orders that are cancelled are permanently cancelled. Placing an Order on Hold Orders can be placed on hold during any part of the process and will be given a status of On Hold. Placing orders on hold does not affect an order in any way. The only difference is that you must unhold orders before you can take any further actions with them. If customers view their order details from the public interface they will be able to see that the status of their order has been placed on hold. Similar to how you cancel an order, orders can placed on hold from the order overview page or the order detail page. To place an order on hold from the order overview page, navigate to Sales Orders. When the order overview page loads, select the order you wish to cancel by clicking the checkbox located on the same row as the order. Once you have the order selected, select hold from the actions pulldown and click submit. The page will reload and the order will be cancelled. To place an order on hold from the order details page, click on any order from the order overview page to view its details. Once the detail page loads, click the cancel button in the upper-right hand corner. This will place the order on hold. Once an order is placed on hold to perform any additional actions with an order you must first “unhold” an order. Credit Memos Credit Memos allow you to refund customers for orders they have placed in your store. Once you create a credit memo for an order, you can take no further action with the order except to reorder the order. Once you have created a Credit Memo for an order that order status will be changed to Closed, as shown in Figure 7-12.
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CHAPTER 7 WORKING WITH ORDERS 115 Figure 7-12. Creating a Credit Memo for an order Figure 7-13. The order details page now shows that the product has been refunded to the customer.
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CHAPTER 7 WORKING WITH ORDERS 116 Deleting Orders Currently, there is no way to delete orders once they have been created inside of Magento. Magento allows you the ability to cancel an order, but deleting or removing an order is an architectural decision that the Magento team decided to prohibit. Orders are referenced within multiple tables for optimization of the database. Considering that Magento is still in version 1.0 it is hopeful that they will include this feature in future versions of Magento. What’s Next? Now that you have taken an in-depth look at how to work with customers, products, and orders it’s time to dive into the heart of making modifications to Magento. Coming up in Chapter 8, you will be looking at how to covert Magento from a demo store to a full production store. It’s an important chapter with tons of vital information that should not be overlooked.
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C H A P T E R 8 ■ ■ ■ 117 Configuring Magento Why Do I Need to Configure Magento?
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