Verbal feedback considers distortion Question 13 3 out of 3 points Which of the

Verbal feedback considers distortion question 13 3

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Verbal feedback considers distortion. Question 13 3 out of 3 points Which of the following statements is true of the problems associated with channels of communication? Answers: The nonverbal cues that accompany words are unidentifiable in telephonic conversations. Face-to-face conversation denies the opportunity to supplement the words with nonverbal cues. Written communication has the potential for misunderstanding of words. It is typically best to avoid face-to-face communication in an ideal world. Question 14 3 out of 3 points Resentment, frustration and retaliation often result when employees believe their supervisor is ____. Answers: misusing their power affirming the value of relationships demonstrating commitment working toward goal attainment Question 15 3 out of 3 points The _____ includes an element of an organization that a customer experiences. Answers: human resource organizational culture service environment service recovery
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Question 16 3 out of 3 points Those who actively seek out, research and buy, rent or lease products or services offered by a business are its ____. Answers: external customers internal customers investors suppliers Question 17 3 out of 3 points Employees of other departments or branches, co-workers and other people who work within the same organization are ____. Answers: external customers internal customers online customers current customers Question 18 3 out of 3 points Who among the following is an example of internal customers? Answers: Vendors Suppliers Potential clients Subordinates Question 19 3 out of 3 points Which of the following statements best describes the term "e-commerce?" Answers: It refers to an entire spectrum of companies that market products and services on the Internet and through other technology.
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It is a trade agreement entered into by the United States, Canada, and Mexico to help them eliminate barriers to trade. It is a process by which employees are terminated or empty positions are left unfilled once someone leaves an organization. It refers to the group of companies operated by the federal government that sells products for free of cost. Question 20 3 out of 3 points During the early days of business growth, many sold or bartered products from their homes in what became known as ____. Answers: outsourcing organizations cottage industries service industries customer-focused organizations Question 21 3 out of 3 points _____ undertakes activities such as recruiting, selecting, training, and retaining qualified people. Answers: Human resource Delivery system Service recovery Organizational culture Question 22 3 out of 3 points Which of the following countries is a part of the North American Free Trade Agreement (NAFTA)? Answers: Mexico Costa Rica Bermuda Greenland
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Question 23 3 out of 3 points _____ is a term that describes an organization that uses knowledge as a basis for competitive advantage. Answers: Learning organization Customer-focused organization Service industry Cottage industry Question 24 3 out of 3 points Who among the following is an example of external customers?
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