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FIT2090 Business Information Systems and Processes Page 2 of 2 3.Why is it important for business managers to have a basic understanding of the systems development process? Student responses will vary. In today’s businesses, managers and employees in all functional areas work together and use business information systems. As a result, they are expected to help and even lead systems development teams and should have, at least, a basic understanding of the systems development process. 4.Your company wants to develop or acquire a new customer relationship management system to help sales representatives identify potential new customers. Describe what factors you would consider in deciding whether to develop the application in-house or buy a software package to fulfill this need. Factors to be considered include: Factor Develop (make) Off-the-Shelf (Buy) Cost The cost to build the system can be difficult to estimate accurately and is frequently higher than off-the-shelf The true cost to implement an off-the-shelf solution is also difficult to estimate accurately but is likely to be less than a custom software solution Needs
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