Information access is limited for the researcher. All information is entered only through the interview that is probably facing the respondents bias. Furthermore, the validity of qualitative data is also influenced by the ability of the researcher to draw right conclusions from the interviewees’ language and way of speaking. The type of participants also limits the generalizability of this study. All participants are women hence they may represent different points of view compared to men due to their psychological and experimental systems.
29 TURKU UNIVERSITY OF APPLIED SCIENCE| LE PHUONG THAO 4. FINDINGS AND DISCUSSION The interview is done for four participants with a various period of conducting induction. B has five years experience, Interviewee A has two and a half years experience, J has one year experience, and C has five months experience. Participants B, J, and C were interviewed by emails, whereas the researcher had a face-to-face interview with A. The public questions for all participants focused on the obstacles they face in conducting induction. Besides, participant A was asked for real-life job-related experience the significance of induction in new entrants’ performance and retention. She also contribute d the information about induction program process at X. The interview was successful, and valuable materials are collected. 4.1 Induction Program at company X The Human Resource Department (HRD) organizes a special program for induction process. The program lasts for more than one week, and the HRD appoints senior employees to be the trainers for the coming staff. Each trainer takes responsibility for two new persons at a time. During the induction, the instructors show the starters necessary information and knowledge. For instance, the information includes company overview, objectives, work portfolio, line managers, job-related techniques, technologies, legal requirements, key contacts and expectations in the form of standards. The knowledge includes explicit knowledge and tacit knowledge. Explicit knowledge is easily transmitted to others, such as job-related technique (how to find information, how to report, etc.) and technology (computer programs, internet search engines, etc.). The new employees are required to learn and be familiar with explicit knowledge as quick as possible to offer the best efficiency services for the customers, as interview A mentioned “ The customers do not want to wait. ” Moreover, communication is vital importance for the X’s services. H ence, know-how and know-who are the most crucial knowledge to transfer to the starters in induction. In induction period, besides on job knowledge, the entrants also learn from their senior experiences at work through records and role-play materials. The trainers try their best to explain the