The purpose of BPDis to ensure that processes are optimized, effective, meet customer requirements, support and sustain organizational development and growth.Designing a process that improves corporate performance is a challenging task that requires multi-disciplinary expertise and a plethora of inputs (for instance, organizational strategies, goals, constraints, human and technical capabilities, etc.). The most common requirements of a BPDare: Customer and supply chain management Operational performance improvement Business process integration and automation Cost reduction New business opportunities.
2. Modeling13The output of a BPDproject is a streamlined, comprehensive, easy-to-use model of the ways in which a business delivers output to its customers. One of the key purposes of process modeling is to provide a “process view” of the business. BPMdtypically consists of a set of diagrams, textual descriptions and data elements that provide both overview and detailed information about the business processes in a format that is easily understood by everyone.The key components of a typical BPMdare as given below:The set of processes and activities that take place within an organizationA written description of each process or activity or taskWorkflow diagramsInputs & outputsKPIs
3. Executing14It refers to automating processes by using BPMapplication software that executes the required steps of a process. BPMsoft-wares are either purchased or developed to fit to the requirements of a company. Please refer to AppendixAfor BPMsoft-wares.
4. Monitoring15Monitoring refers to tracking of individual processes, so that information about them can be checked. An example of the tracking is being able to determine the stage of a customer order (e.g.order arrived, awaiting delivery, invoice paid) so that problems in its operation can be identified and corrected.The degree of monitoring depends on what information a business requires to evaluate and analyze and how that business needs it to be monitored, in real-time, near real-time or ad-hoc. Here, business activity monitoring extends and expands the monitoring tools generally provided by Business Process Management Suites (BPMS).
5. Optimizing16Refers to retrieving process performance information from monitoring phase, identifying the potential or actual problems, recognizing the opportunities for cost cuttings or further improvements and then, applying those enhancements in the design of the process. In more specific terms, optimizing may include the following activities:Improve processes and performance by reducing inefficiencies identified during monitoring.Simulate these changes using “what-if” simulation.Determine which changes will deliver the maximum improvement.