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Psychology in Action

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They feel helpless. They believe it is easier to withdraw (physically and psychologically) from a conflict than to face it. 2. Sharks try to overpower opponents. Their goals are highly important to them, and relationships are of minor importance. They seek to achieve their goals at all costs and are not concerned with the needs of others. Sharks assume that conflicts are settled by one person winning and overpowering, overwhelming, and intimidating others. 3. Teddy bears seek to maintain harmony . To teddy bears the relationship is of great importance while their own goals are of little consequence. Teddy bears want to be accepted and liked by others. They think that conflict should be avoided in favor of harmony and that people cannot discuss conflicts without damaging relationships. Teddy bears try to smooth over the conflict out of fear of harming the relationship. 4. Foxes seek compromise. They are moderately concerned with their own goals and their relationships with others. Foxes give up parts of their goals and persuade the other person toward a solution where both sides gain and lose something--the middle ground between two extreme positions. 5. Owls seek solutions. They view conflicts as problems to be solved and seek a solution that achieves both their own goals and the goals of the other person. Owls see conflict as a way to improve relationships by reducing tension between two persons. Owls are not satisfied until a solution is found that achieves their own goals and the other person's goals.
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H andout 17.3(B) – Active Learning Workplace Conflicts Below are some examples of conflicts-in-action. Can you label the style being used by the person in each example? 1. Ricardo has an appointment with his dentist that accommodates his vacation plans but conflicts with an important assignment from his boss. Ricardo resolves his conflict by cancelling his vacation plans and rescheduling his dental appointment. __________________________________ 2. Veronica asks her coworker Katie for a small loan until payday at which time repayment will be made. Although Katie is short of funds herself and will probably have to skip buying the new party dress she has been considering, she decides to loan Veronica the money in exchange for borrowing one of her dresses. __________________________________ 3. Sally is a young executive in a construction company. Since being employed by this business, she has always felt that Bill, one of her managers, was undermining her power and decisions. In fact, she was certain that Bill wanted her job and would do anything to get it. With such an unworkable situation , she decides to fire Bill. __________________________________
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H andout 17.4 – Active Learning Testing Your International Culture IQ 1. In Japan it is important to a. Present your business card only after you have developed a relationship with your Japanese host. b. Present your business card with both hands.
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