<Example: Support to cope with uncertainty>
Provide support and let the team know how the project is going so they
can anticipate any changes if it's the case.
<Example: Active listening techniques>
Emotional intelligence, self control, social awareness, respect, listening
and understanding others.
<Example: Sense of ownership and value, initiatives introduced
successfully with appropriate planning and response to the changes>
Be kind, smile more, practice gratitude, teamwork, be motivated and
use positive words.
Maslow’s hierarchy theory for fulfilling needs and related emotions
(BSBLDR511 PC 1.1, 1.3,1.4,1.5,4.1, PE 1,2,6, KE 1,4)
Emotional intelligence has an association with feelings of self-satisfaction which support to evaluate
self and acknowledge accomplishments as well as barriers to limitations. Self-actualisation can define
the endeavour to reach personal goals and self-improvement.
At times, to meet your professional needs, you need to reflect on your personal needs which is
balanced by human behaviour that influences the urge to improve quality of life.
Abraham Maslow (1943) produced a model with a hierarchy of needs, that tends to support
individuals to comprehend what inspires people to escalate and be successful. The model states that
there is a need to fulfil your basic needs prior focusing on the higher level of needs.
Although Maslow's hierarchy is usually used as a personal psychology tool, this also can be adopted
to a project management setting, where an individual team member or the whole project team working
on the project tends to channel their way towards satisfying the succeeding needs with the
determination to surpass whatever impedes their work fulfilment.
The following diagram shows the how Maslow’s hierarchy is structured.
PM, Emotional Intelligence Assessment_v2.1
Last Updated 25 October 2019 by SC