You usually define assignment criteria along with criteria values in assignment

You usually define assignment criteria along with

This preview shows page 134 - 136 out of 314 pages.

assignment to a particular work item. You usually define assignment criteria along with criteria values in assignment rules. Criteria values are the details associated with a criterion. There may be several criteria values for the same criterion. Siebel Assignment Manager provides several predefined assignment criteria and criteria values. You can, however, create your own criteria and criteria values using Siebel Tools. To create new assignment criteria for use in assignment rules, perform the following tasks in the order presented: 1 “Creating Assignment Attributes” on page 134 2 (Optional) “Enabling Assignment Attributes for MLOV” on page 137 3 “Mapping Assignment Attribute Columns to an Assignment Object and a Workflow Policy Component Column” on page 138 4 “Creating Assignment Criteria” on page 140 5 “Creating Assignment Criteria Attributes for Assignment Criteria” on page 142 Creating Assignment Attributes Assignment attributes are logical attributes of an object or candidate that can be used for matching. An assignment attribute allows you to associate a single attribute on an object or a person or an organization to multiple fields in the application. For example, you can define an assignment rule that matches candidates based on the U.S. state. However, State is stored in a different field in the application for different objects. Assignment attributes map the places that State is defined into a single State attribute. This task is a step in “Process of Creating Assignment Criteria for Use in Assignment Rules” on page 134 . Assignment attributes can be either column-based or skill-based. Column-based attributes are stored as columns in the object (such as Opportunity). You can use existing columns in the object, or use Siebel Database Extensibility to add new extension columns to the object. Skills-based attributes are stored as rows in the object’s skill tables (if any). For more information about Database Extensibility, see Configuring Siebel Business Applications .
Image of page 134
Basic Configuration for Siebel Assignment Manager Process of Creating Assignment Criteria for Use in Assignment Rules Siebel Assignment Manager Administration Guide Version 8.1, Rev. A 135 Figure 21 shows a Product Line Wildcard assignment criterion that uses the Compare to Person comparison method. The assignment criterion also uses the Include All inclusion method and includes two criteria values, Monitors and Graphic Cards. Each criteria value includes two assignment attributes. In this example, only candidates that possess an Expert-level expertise in monitors and graphic cards qualify for the assignment criterion. Furthermore, 25 points are added to the qualifying candidate’s score. If you are adding an assignment attribute to a new table, you need to modify the existing Workflow Manager definitions in the Siebel repository. For more information about making modifications to Workflow Manager, see Siebel Business Process Framework: Workflow Guide .
Image of page 135
Image of page 136

You've reached the end of your free preview.

Want to read all 314 pages?

  • Summer '16
  • Oracle
  • Management, Sales, Siebel Assignment Manager, Siebel Assignment Manager Administration Guide

What students are saying

  • Left Quote Icon

    As a current student on this bumpy collegiate pathway, I stumbled upon Course Hero, where I can find study resources for nearly all my courses, get online help from tutors 24/7, and even share my old projects, papers, and lecture notes with other students.

    Student Picture

    Kiran Temple University Fox School of Business ‘17, Course Hero Intern

  • Left Quote Icon

    I cannot even describe how much Course Hero helped me this summer. It’s truly become something I can always rely on and help me. In the end, I was not only able to survive summer classes, but I was able to thrive thanks to Course Hero.

    Student Picture

    Dana University of Pennsylvania ‘17, Course Hero Intern

  • Left Quote Icon

    The ability to access any university’s resources through Course Hero proved invaluable in my case. I was behind on Tulane coursework and actually used UCLA’s materials to help me move forward and get everything together on time.

    Student Picture

    Jill Tulane University ‘16, Course Hero Intern

Stuck? We have tutors online 24/7 who can help you get unstuck.
A+ icon
Ask Expert Tutors You can ask You can ask ( soon) You can ask (will expire )
Answers in as fast as 15 minutes
A+ icon
Ask Expert Tutors