Discuss the following questions and record your

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Discuss the following questions and record your discussion below: What are the current customer service standards for the team? What are the current monitoring practices and the existing performance data that may be available to you? What monitoring activities do you plan to undertake and what is the monitoring timeframe? What monitoring tools you will use for your monitoring activities? How you are going to analyse the data? Review the website to see analysis of any previous data and explain these. Meeting Minutes template: BSBMGT516 & BSBCUS501 Assessment Tool Version dated: 3 July 2019 Page 23 of 39
ASSESSMENT TASKS Qualification BSB51918 Diploma of leadership and management Cluster number and name: LMD 3.1 Manage quality customer service and facilitate continuous improvement Units of competency: BSBCUS501 Manage quality customer service BSBMGT516 Facilitate Continuous Improvement Student’s ID: Assessor’s name: Minutes of Meeting Chair ( student own name and student ID ) Attendees ( student own name and student ID) Date and time Topic covered Discussion points raised and outcomes reached What are the current customer service standards for the team? What are the current monitoring practices and the existing performance data that may be available to you? What monitoring activities do you plan to undertake and what is the monitoring timeframe? What monitoring tools you will use for your monitoring activities? Data analysis. Review the website to see analysis of any previous data and explain these. Additional comments discussed 3.1 b) Use the meeting notes and the Meeting Minutes to prepare a project report for the management based on your previous findings and identify two (2) recommendations for additional support to be provided to the customer service team in order to further enhance the consistency and quality of service delivery. ( LONG ) BSBMGT516 & BSBCUS501 Assessment Tool Version dated: 3 July 2019 Page 24 of 39
ASSESSMENT TASKS Qualification BSB51918 Diploma of leadership and management Cluster number and name: LMD 3.1 Manage quality customer service and facilitate continuous improvement Units of competency: BSBCUS501 Manage quality customer service BSBMGT516 Facilitate Continuous Improvement Student’s ID: Assessor’s name: For each recommendation you must provide the following: A succinct statement of your recommendation Details of the support to be provided, e.g. who, how, when, etc. The expected outcomes if the recommendation was implemented and its impact on customer service delivery. How the records, reports and recommendations will be managed within the organisations systems and processes BSBMGT516 & BSBCUS501 Assessment Tool Version dated: 3 July 2019 Page 25 of 39
ASSESSMENT TASKS Qualification BSB51918 Diploma of leadership and management Cluster number and name: LMD 3.1 Manage quality customer service and facilitate continuous improvement Units of competency: BSBCUS501 Manage quality customer service BSBMGT516 Facilitate Continuous Improvement Student’s ID: Assessor’s name:

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