innovation outside these boundaries, and reduces the differentiation whichsuch programs profess to engenderThe emphasis on single-task, specially formed groups shifts the focus away from the ordinary, daily bread-and-butterOf course, these criticisms do not invalidate the ideas of Quality but are simply tosuggest that the principles might well be viewed from a new angle - and applied at a different level.What is "Quality"?Quality management may be defined as: The act of overseeing all activities and tasks needed to maintain a desired level of excellence. This includes creating 67 | P a g e
Sydney Global CollegeACN No: 609 206 724 ABN No: 63609 206 724RTO No: 41587CRICOS Provider No.: 03697DLevel 4, 118 Walker Street, North Sydney NSW 2060Phone: (02) 9954 4243 Email:[email protected]and implementing quality planning and assurance, as well as quality control and quality improvement. It is also referred to as total quality management (TQM).7Team QualityWhile the ongoing survival of a corporation may rest primarily with Senior Management, the team leader is responsible for the fate of the rest of the team. The Team Leader has the authority and the power to determine the work culture of the workers.By deliberately applying the principles of quality the Team Leader can gain for the team the same benefits which Quality can provide for a corporation. The team themselves often provide the ideas that are best for them. The team leader should aim to be a catalyst, by prompting the team members, and at the same time leading by example.Getting StartedQuality is not something that will be achieved overnight. In order for quality to besustained, it must be habitual and become an accustomed practice. The achievement of quality requires ongoing training which does not necessarily have to be formal.Below are two methods by which management can ensure that the concept of quality becomes habitual to their staff.The first idea is to become enthusiastic about one aspect at a time, and initially look for a quick kill. Find a problem and start to talk about it with the whole team; do not delegate it to an individual but make it an issue foreverybody. Choose some work-related problem like "how to get the right information in time" and solicit everybody's views and suggestions - and get the problem solved. Demand urgency against a clear target. There is no need to allocate large amounts of resource or time to this, simply raise the problem and make a fuss. When a solution comes, praise it by rewarding the whole team, and ensure that the aspects of increased efficiency /productivity /calm are highlighted since this will establish the criteria for "success".Next, find another problem and repeat. The second idea is the regular weekly meeting to discuss Quality. Of course meetings can be complete time wasters, so this strategy requires care.