Program champions
3.
Master “black belts”
4.
“Black belts”
5.
“Green belts”
Six Sigma Process
Six Sigma Process has various stages often organizations combine one or two stages for better
monitoring and control purposes. Quality Experts normally identify the following 5 stages.
1.Define
2.
Measure
3.
Analyze
4.
Improve
5.
Control
Obstacles to Implementing Six Sigma ( TQM) includes the lack of:
1.
Company-wide definition of quality.
2.
Strategic plan for change.
3.
Customer focus.
4.
Real employee empowerment.
5.
Strong motivation.
6.
Time to devote to quality initiatives.
7.
Leadership.
8.
Poor inter-organizational communication.
9.
View of quality as a “quick fix”.
10.
Emphasis on short-term financial results.
11.
Internal political and “turf” wars.
Criticisms of TQM
¾
Blind pursuit of TQM programs.
¾
Programs may not be linked to strategies.
¾
Quality-related decisions may not be tied to market performance.
¾
Failure to carefully plan a program.
Basic Steps in Problem Solving
The problem solving method is more or less the same what we covered in the initial part of our
semester, we always try to follow the same procedure or method which is to analyze the problem and
then generate pragmatic solutions and implement the best solution.
1.Define the problem and establish an improvement goal.
2.
Collect data
3.
Analyze the problem
4.
Generate potential solutions
5.
Choose a solution
6.
Implement the solution
7.
Monitor the solution to see if it accomplishes the goal.
Process Improvement
A systematic approach to improving a process would always result in process improvement. Following
are the common approaches for improving the process.
1.
Process mapping
2.
Analyze the process
Production and Operations Management –MGT613
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3.
Redesign the process
¾
Process mapping consists mainly of collecting information about the process, identifying
the process for each step and determining the inputs and outputs.
¾
Analyze the process: Ask questions about the process including process flow being logical,
any activities or steps being missing or identification of duplication activities.
¾
Questions about each step which includes is a particular step necessary, does the step adds
value, does it generates waste, could the time to perform the step be reduced, could two or
more steps be combined.
¾
Redesign the process: takes a fresh approach to solve an issue on hand.
The PDSA Cycle (shewhart Cycle/Deming Wheel)
The concept of the PDCA Cycle was first introduced
by Walter Shewhart, the leading statistician, who also
developed statistical process control in the Bell
Laboratories in the US during the 1930's. It is often
referred to as `the Shewhart Cycle'. It was taken up
and promoted very effectively from the 1950s on by
the
famous
Quality
Management
authority,
W.
