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Program champions 3.Master “black belts” 4.“Black belts” 5.“Green belts” Six Sigma Process Six Sigma Process has various stages often organizations combine one or two stages for better monitoring and control purposes. Quality Experts normally identify the following 5 stages. 1.Define 2.Measure 3.Analyze 4.Improve 5.Control Obstacles to Implementing Six Sigma ( TQM) includes the lack of: 1.Company-wide definition of quality. 2.Strategic plan for change. 3.Customer focus. 4.Real employee empowerment. 5.Strong motivation. 6.Time to devote to quality initiatives. 7.Leadership. 8.Poor inter-organizational communication. 9.View of quality as a “quick fix”. 10.Emphasis on short-term financial results. 11.Internal political and “turf” wars. Criticisms of TQM ¾Blind pursuit of TQM programs. ¾Programs may not be linked to strategies. ¾Quality-related decisions may not be tied to market performance. ¾Failure to carefully plan a program. Basic Steps in Problem Solving The problem solving method is more or less the same what we covered in the initial part of our semester, we always try to follow the same procedure or method which is to analyze the problem and then generate pragmatic solutions and implement the best solution. 1.Define the problem and establish an improvement goal. 2.Collect data 3.Analyze the problem 4.Generate potential solutions 5.Choose a solution 6.Implement the solution 7.Monitor the solution to see if it accomplishes the goal. Process Improvement A systematic approach to improving a process would always result in process improvement. Following are the common approaches for improving the process. 1.Process mapping 2.Analyze the process