615 the consumer protection act 1986 this act is the

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6.1.5. The Consumer Protection Act,. 1986 This Act is the latest development in safeguarding the economic rights of citizens as consumers. It is based on the principle of self-help i.e. a citizen must help himself to protect his rights as a consumer. This is a welcome legislation and redefines the legal relations between consumers of goods and services and their Annamalai University
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198 manufacturers or sellers. The month of December 1986 can legitimately be considered as the Parliament’s session f or consumer protection when marathon race of legislative activity was undertaken to protect the interests of consumers. The most important features of the Act, Which is certainly an improvement over other consumer protection legislations, is that it is applicable even to public sector enterprise, financial institutions and co-operative societies. Secondly, the Act applies to all types of goods and services and it extends to Government services like railway, postal, telephone, telegram, radio, doordarshan, electricity, banks, insurance etc. Thus the scope of this piece of legislation is much broader compared to the earlier ones. The Act establishes two councils viz, the Central Consumer protection Council and the State Consumer Protection Councils comprising official and non-official members to provide a platform for discussing consumer problems and to advise the concerned Central or State Government on policies and programmes to safeguard consumers’ interest. They have an advisory role to promote and prot ect the rights of consumers which interlia consists of (a) the right to be informed about the quality, quantity, potency, purity, standard and price of goods; (b) right to be assured access to a variety of goods at competitive prices; (c) right to be heard at appropriate forums: (d) right to seek redressal against unfair trade practices; and (e) right to consumer education. The Act provides for the establishment of adjudicator bodies at three different levels-district, state and National. At the bottom, there is the consumer disputes redressal forum (district forum) in each district to the established by the state government with prior approval of the Central Government. The orders of the district forum and state and national commissions are enforceable by them in the same manner as a decree or order of a court; in case of their failure to enforce the order, the same may be sent to the court of competent jurisdiction for enforcement. An order of the national commission, in exercise of its original jurisdiction, is appealable to the Supreme Court within 30 days of its passing. The whole objective of the Consumer Protection Act is to speedily redress the grievances of the consumer and not through long drawn legal practices. The Redresal Form may give order for removal of defects from goods, replacement of the goods, refund of the price, award of compensation for injury suffered.
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