WHO OUR CODE APPLIES TO AND WHAT IT MEANS IN PRACTICE All CRIG employees are

Who our code applies to and what it means in practice

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WHO OUR CODE APPLIES TO AND WHAT IT MEANS IN PRACTICEAll CRIG employees are required to adhere to the Code and the policies it refers to. We all havea responsibility to protect the Company’s reputation in everything we do and say. Ensure that youthoroughly read, understand and act in accordance with the Code and the various policiesembedded in it. We want you to understand why this is important and what is expected of allemployees.WHAT ARE MANAGERS EXPECTED TO DO?Managers have additional responsibilities under the Code to: Ensure the Code is understood by those they manage; Provide advice and guidance on interpreting the Code; Uphold and promote the requirements of the Code; Individually sign their acceptance of the Code each year. HOW TO RAISE A CONCERN OR ASK A QUESTION?CRIG aims to conduct business with the highest standards of ethics, honesty and integrity, andrecognizes that you have an important role to play in maintaining this aim. Any employee orworker providing services to CRIG concerned about any form of malpractice, improper action orwrongdoing by the Company, its employees or other stakeholders is strongly encouraged toreport the matter. We believe it is essential to create an environment in which individuals feelable to raise any matters of genuine concern internally without fear of disciplinary action beingtaken against them, that they will be taken seriously and that the matters will be investigatedappropriately and as far as practicable be kept confidential.
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USING THE CODERead through the entire Code.Think about how the Code applies to your job, and consider how you might handlesituations to avoid improper, illegal or unethical actions.Use the questions and answers to help clarify situations that you may encounter.If you have questions, ask your supervisor or manager or contact one of the resourceslisted in this Code.GENERAL STANDARDSIN RELATION TO EMPLOYEES OF THE COMPANY
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Treat employees with dignity, respect and justice, taking into consideration their differentcultural sensitivities.Not discriminate against employees on the grounds of race, religion, age, nationality, sexor any other personal or social condition different from the conditions of merit andcapacity.Recognize the rights of association, union membership and collective negotiation.Link remuneration and the promotion of employees to their conditions of merit andcapacity.Look to reconcile work at the company with the personal and family life of employees.IN RELATION TO SUPPLIERS AND CLIENTS OF THE COMPANYMaintain ethical and licit relationships with suppliers of goods and servicesGuarantee the products and services of the company and deal quickly and efficiently withconsumer and user claims, with a view to achieving satisfaction beyond mere compliancewith prevailing legislation.
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