Duration The time in minutes required to finish the assignment objects task

Duration the time in minutes required to finish the

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Duration. The time in minutes required to finish the assignment object’s task (specified in the Calendar Duration Column property of the assignment object). Each of these times is accessed by Assignment Manager when determining the availability of an employee. Assignment Manager then uses the availability information like other criteria when evaluating employees for the assignment object. NOTE: If the Calendar Early Start Time Column is not defined, but the Calendar Start Time Column is defined, the Appointment Booking System (ABS) checks to see whether employees are available or not at the exact Calendar Start Time. If both columns are defined, ABS checks to see whether employees are available or not during the period from Calendar Early Start Time Column to Calendar Start Time Column. For more information about ABS, see Siebel Field Service Guide . Assignment Manager can also be configured to add an activity to the calendar of the employee who is assigned the assignment object. For example, if a service request is created with times indicating a service duration of four hours, Assignment Manager evaluates the object’s times and employees’ schedules, and selects only employees who are available for the four hours indicated by the service object. Assignment Manager then selects the highest-scoring employee available and creates an activity for the employee (if the object is configured to assign activities). Employees can manually insert activities into their calendar to block assignments during specific periods. Similarly, an employee can delete activities created by the original assignment so further assignments can be made. Assignment Manager functions for both single employees and teams. If an object is assigned to a team, every employee within the team is assigned an activity for the duration of the assignment (if the object is configured to assign activities). Assignment Manager can assign activities for the same object at different times based on the calendars of individual team members. A calendar activity, however, cannot be split up across multiple dates and times. When administrators define a new rule, selecting the Check Employee Calendar box activates the assignment availability criteria.
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Availability-Based Assignment How Siebel Assignment Manager Creates Activities for Employees During Availability-Based Assignment Siebel Assignment Manager Administration Guide Version 8.1, Rev. A 279 How Siebel Assignment Manager Creates Activities for Employees During Availability-Based Assignment If an assignment rule has the Check Employee Calendar flag checked, availability for each employee is evaluated before assignment. If the Calendar Create Activity property is also set for the assignment object, make sure that an activity exists in the employee’s calendar for that duration to block the schedule. Figure 37 shows a high-level flowchart of this process.
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  • Summer '16
  • Oracle
  • Management, Sales, Siebel Assignment Manager, Siebel Assignment Manager Administration Guide

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