22 commerce insurance services has five divisions

22. Commerce Insurance Services has five divisions: personal, core commercial, High Street
business, major commercial and benefits. The company is also departmentalised along
product lines. Commerce Insurance Services uses ________ departmentalisation.
a. boundary-less
b. product
c. customer
d. functional
e. matrix
84. A(n) ________ organisation is part of a network in which many companies share skills,
costs, capabilities, markets and customers with each other.
5. ________ departmentalisation is defined as organising work and workers into separate
units responsible for particular business functions or areas of expertise.
35. One of the key assumptions underlying the chain of command is ________, which
means that workers should report to just one supervisor.

52. ________ determines the number, kind and variety of tasks that individual workers
perform in doing their jobs.
a. Standardisation
b. Task mapping
c. Job design
d. Job specialisation
e. An organisational chart
74. The three types of task interdependence are: 49. Where standardisation is important, it is appropriate to: